Desktop Support Engineer L2

• *L A Technologies is hiring: Desktop Support Engineer (L2\)**

Location: BKC, Mumbai

Experience: 5\+ years

Employment Type: Full\-time

• *About the Role**

L A Technologies is looking for a Desktop Support Engineer (L2\) with 5\+ years of experience in End User Computing (EUC) and IT Support. You will provide advanced technical support, troubleshoot hardware and software issues, manage endpoint devices, and keep IT operations running smoothly while consistently meeting SLA commitments.

• *Key Responsibilities**

• Provide L2 support for desktops, laptops, printers, mobile devices and other end\-user peripherals
• Diagnose and resolve hardware, software, OS, network and connectivity issues within SLA
• Install, configure and troubleshoot Windows and macOS and related applications
• Support users on Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Manage Active Directory accounts, groups, permissions, password resets and access controls
• Handle Microsoft 365 / Exchange Online administration and user support
• Manage endpoints using Microsoft Intune, SCCM or equivalent tools
• Carry out device imaging, software deployment, configuration and provisioning
• Install, upgrade, maintain and replace desktop and laptop hardware components
• Maintain IT asset inventory and manage the full asset lifecycle
• Coordinate with vendors for repairs, warranty claims and service requests
• Troubleshoot LAN, WAN, Wi\-Fi, VPN and related connectivity issues
• Support endpoint security, antivirus management, patch deployment and compliance activities
• Ensure adherence to IT policies, security standards and best practices
• Contribute to problem management and security incident response
• Document issues, resolutions and procedures following ITIL practices

• *Required Skills**

✔ Strong experience in Desktop Support, EUC and Service Desk operations

✔ Hands\-on expertise with Windows 10/11, macOS, Active Directory, Microsoft 365, Exchange Online, Intune and SCCM

✔ Good understanding of TCP/IP, DNS, DHCP, VPN and Wi\-Fi troubleshooting

✔ Experience with ITSM tools such as ServiceNow or Jira Service Management

✔ Knowledge of endpoint security, patch management and device compliance

✔ Excellent troubleshooting, analytical and problem\-solving skills

✔ Strong communication and customer service skills, with the ability to support users at all levels

• *\*\*Mandatory Skills: Desktop Administration/Support, Server Administration, Microsoft 365 Administration\*\***

• *Preferred Certifications**

• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Endpoint Administrator Associate
• ITIL Foundation
• CompTIA A\+ / Network\+

• *\*\*PREFERRING CANDIDATES WHO CAN JOIN IMMEDIATELY\*\***

Pay: ₹500,000\.00 \- ₹550,000\.00 per year

Benefits

• Health insurance
• Provident Fund

Application Question(s)

• How soon you will be able to join?
• Will you be able to join immediately?

Education

• Bachelor's (Required)

Experience

• Desktop administration: 5 years (Required)
• Server Administration: 5 years (Required)
• Microsoft 365: 5 years (Required)

Location

• Mumbai, Maharashtra 400098 (Required)

Work Location: In person