Desktop Support Engineer

We are looking for a dedicated and technically skilled Desktop Support Engineer to provide IT support to our employees. The ideal candidate will be responsible for troubleshooting hardware, software, network, and system\-related issues, ensuring minimal downtime and smooth day\-to\-day operations. The candidate should have excellent problem\-solving skills and a customer\-focused approach.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, scanners, and other IT peripherals.
• Install, configure, and maintain Windows, macOS, and Linux operating systems.
• Diagnose and resolve hardware, software, and operating system issues.
• Install, configure, and troubleshoot business applications and office productivity software.
• Handle user account creation, password resets, and access\-related issues.
• Troubleshoot network connectivity issues including LAN, Wi\-Fi, VPN, DNS, and printer connectivity.
• Configure and maintain email clients such as Microsoft Outlook and other communication tools.
• Perform routine system maintenance, updates, and security patch installations.
• Coordinate with vendors for hardware repairs, replacements, and warranty claims.
• Set up workstations for new employees, including hardware, software, and user account configuration.
• Maintain inventory of IT assets, software licenses, and accessories.
• Document support requests, resolutions, and technical procedures.
• Ensure compliance with IT security policies and company standards.
• Escalate complex technical issues to senior IT staff when required.
• Provide timely and professional technical support to end users.

Required Skills \& Qualifications

• Proven experience as a Desktop Support Engineer or in a similar IT support role.
• Strong troubleshooting skills for desktop hardware and software issues.
• Good knowledge of Windows, macOS, and Linux operating systems.
• Experience with Microsoft Office 365 and common business applications.
• Understanding of networking concepts including TCP/IP, DHCP, DNS, VPN, LAN, and Wi\-Fi.
• Knowledge of Active Directory, user management, and group policies is preferred.
• Familiarity with antivirus solutions, endpoint security, and system updates.
• Basic understanding of computer hardware assembly and replacement.
• Strong analytical and problem\-solving skills.
• Excellent verbal and written communication skills.
• Customer\-focused attitude with the ability to work under pressure.
• Ability to work independently as well as collaboratively in a team environment.
• Willingness to work on\-site during the night shift (6:30 PM – 3:30 AM).

Preferred Qualifications

• Diploma/Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Certifications such as CompTIA A\+, Microsoft Certified, ITIL, or equivalent will be an added advantage.
• 1–3 years of experience in desktop support or IT helpdesk.

• *Location:** On\-site
• *Shift Timing:** 6:30 PM – 3:30 AM (Night Shift)

Pay: ₹10,000\.00 \- ₹20,000\.00 per month

Work Location: In person