Desktop Support Engineer – Windows & MAC - US Shift

• *Role description**

We are seeking an experienced **Desktop Support Engineer** with proficient expertise in **Desktop Support** and **Windows MAC** environments to support users within a large healthcare organization. The role focuses on delivering reliable technical support across Windows and macOS endpoints, resolving user issues, and maintaining secure and efficient access to clinical and administrative systems.

The ideal candidate will have **4 to 6 years of overall IT experience**, strong troubleshooting capabilities, and experience working independently and collaboratively in a fast\-paced, service\-oriented environment.

Key Responsibilities

• Provide Level 2 **Desktop Support** for end\-user systems, troubleshooting technical, access, configuration, and application\-related issues.
• Provide hands\-on support across **Windows MAC** environments, including system setup, configuration, software installation, and troubleshooting.
• Diagnose and resolve Windows and macOS desktop issues to maintain reliable access to healthcare applications and productivity systems.
• Support remote users with endpoint\-related technical issues and secure access requirements.
• Collaborate with IT teams to deploy endpoint updates, patches, and security configurations.
• Ensure desktop support activities align with organizational data protection and access\-control requirements.
• Maintain detailed documentation of system configurations, incidents, troubleshooting activities, and resolutions.
• Communicate effectively with users and technical teams while providing timely, service\-oriented support.
• Participate in rotational shifts and provide off\-hours support as required.

Required Skills

### **Proficient**

• Desktop Support
• Windows MAC

Experience

• **4 to 6 years** of overall IT experience.
• Relevant experience providing desktop and end\-user technical support.

Education

• Bachelor’s degree in Engineering (B.Tech) or equivalent.

Additional Requirements

• Familiarity with healthcare IT environments and regulatory requirements.
• Excellent verbal and written communication skills in English.
• Knowledge of Telugu or Hindi is a plus.
• Ability to work independently and collaboratively in a fast\-paced, service\-oriented environment.
• Ability to participate in rotational shifts and provide off\-hours support as required.

Why Join UST

At UST, you’ll have the opportunity to contribute to technology\-led solutions and digital transformation initiatives in a global environment. The role provides opportunities to work on meaningful technology challenges while supporting continuous learning, professional development, and career growth.

• *What changed:** The JD has been centered specifically on the recruiter\-approved mandatory skills, **Desktop Support** and **Windows MAC**. Unrelated technologies, certifications, and preferred technical skills were removed so they are not inadvertently presented to candidates as hiring requirements

• *Skills**

Active Directory, Customer Support, Data Protection, Endpoint Management

• *About UST**

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future\-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.