Desktop Support Engineer

• *Role:** Desktop Support Engineer
• *Experience:** Freshers \& 1–2 Years
• *Location:** Ghansoli, Navi Mumbai *(Mumbai candidates only)*
• *Notice Period:** Immediate – 30 Days

• *Key Responsibilities**

• Resolve IT support tickets within defined SLAs.
• Troubleshoot desktop, laptop, printer, and peripheral device issues.
• Install, configure, and maintain Windows operating systems and standard business applications.
• Provide support for email, VPN, network connectivity, and user account\-related issues.
• Create, modify, and disable user accounts and system access as required.
• Perform software installations, updates, and basic system maintenance.
• Coordinate with vendors or higher\-level support teams for unresolved issues.
• Maintain documentation of incidents, resolutions, and IT assets.
• Support employee onboarding and offboarding by setting up systems and user access.
• Ensure compliance with IT policies and security standards.

• *Required Skills**

• Knowledge of Windows operating systems and Microsoft Office.
• Basic understanding of LAN, Wi\-Fi, and VPN.
• Experience with IT ticketing/helpdesk systems is preferred.
• Strong troubleshooting and problem\-solving skills.
• Good communication and time management skills.

• *Qualification**

• Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
• Freshers with knowledge of **Windows OS installation, operating system installation, desktop troubleshooting, and hardware support** are encouraged to apply.
• Candidates with **1–2 years of experience** in IT Helpdesk or Desktop Support are also welcome.
• Certifications such as **CompTIA A\+**, **Microsoft**, or **ITIL Foundation** will be an added advantage.

• *Note:** Candidates with **Software Development/Developer profiles** are **not eligible** for this role.

Pay: ₹12,000\.00 \- ₹15,000\.00 per month

Benefits

• Food provided
• Health insurance
• Provident Fund

Application Question(s)

• What is your current location?
• Do you hold knowledge into OS and Windows Installation?

Work Location: In person