DevOps Engineer (L2 Support Role)

Overview

Job Summary

We are seeking a skilled and proactive Linux System Administrator to join our Telecom Production Support team. The ideal candidate will be responsible for managing and supporting Linux\-based production environments, ensuring high availability, performance, and stability of telecom systems. Basic shell scripting knowledge is required to automate routine tasks and improve operational efficiency.

Responsibilities

Key Responsibilities

• Monitor and maintain Linux servers in a production environment.
• Perform daily system health checks, log reviews, and take corrective actions.
• Respond to and resolve production incidents and service requests within SLAs.
• Collaborate with development, network, and database teams to resolve complex issues.
• Maintain system configurations and backups.
• Apply patches, updates, and system upgrades as required.
• Automate repetitive operational tasks using shell scripting.
• Participate in root cause analysis and create incident reports.
• Provide on\-call support during off\-hours on a rotation basis.
• Ensure system and data security by implementing best practices.
• Support telecom\-specific applications (provisioning systems, mediation, billing interfaces, etc.).

Requirements

Required Skills

• Solid experience in Linux administration (RHEL)
• Experience with production support in telecom or similar high\-availability environments.
• Basic to intermediate knowledge of Shell scripting
• Hands\-on experience with system monitoring tools
• Knowledge of file systems, disk management, and user/group management.
• Familiarity with ticketing tools (ServiceNow, Jira, etc.).