Dialer Executive

• *Job Description – Dialer Executive**

• *Position:** Dialer Executive
• *Experience Required:** Minimum 3 Years
• *Location:** Karol bagh,Delhi
• *Employment Type:** Full\-Time

• *Job Summary:**

We are looking for an experienced Dialer Executive with a minimum of 3 years of hands\-on experience in managing dialer operations. The candidate should have strong expertise in **Ameyo Dialer** and **Drishti**, with the ability to monitor campaigns, optimize dialer performance, generate reports, and support contact center operations.

Key Responsibilities

• Manage and operate dialer platforms such as **Ameyo** and **Drishti**.
• Create, configure, and monitor inbound, outbound, and blended campaigns.
• Upload and manage calling data, lead lists, and agent allocation.
• Monitor dialer performance and ensure maximum productivity and connectivity.
• Analyze call traffic, abandonment rates, agent utilization, and campaign efficiency.
• Generate daily, weekly, and monthly MIS reports and dashboards.
• Coordinate with operations, IT, and business teams to resolve dialer\-related issues.
• Troubleshoot technical and operational challenges in real time.
• Ensure data accuracy, compliance, and system availability.
• Suggest process improvements to enhance campaign performance.

Required Skills \& Qualifications

• Minimum **3 years of experience** as a Dialer Executive or Dialer Analyst.
• Hands\-on experience with **Ameyo Dialer** and **Drishti** platforms.
• Strong understanding of dialer configurations, campaign management, and call center operations.
• Experience in MIS reporting and performance analysis.
• Proficiency in MS Excel (Pivot Tables, VLOOKUP, reporting).
• Good analytical, troubleshooting, and communication skills.
• Ability to work in a fast\-paced environment and manage multiple campaigns simultaneously.

Preferred

• Experience working in BPO, Healthcare, EdTech, Tele\-sales, or Customer Support environments.
• Knowledge of CRM integration and data management processes.

• *Interested candidates should have strong dialer management expertise with the ability to optimize operations and support business growth.**

• *Intrested candidates can call or whatsapp on 8527001809 HR Mamta**

Pay: ₹30,000\.00 \- ₹35,000\.00 per hour

Work Location: In person