Digital Experience Specialist

Overview

Medallia is the pioneer and market leader in Experience Management. Our award\-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Role Summary

At Medallia, we don’t just implement software; we transform organizational culture through data. As a Consultant specialised in Digital Experience, your mission goes beyond technical configuration to become a strategic partner for our clients. Your primary value lies in your ability to interpret the wealth of information captured by Medallia, transforming it into critical insights that guide the client's business decisions and ensure they extract the maximum possible value from our platform.

Why Join Medallia?

Be a Catalyst for Change: You will have the opportunity to directly influence how the world’s largest brands interact with their customers.

Culture of Innovation \& Consulting: Join a team that values intellectual curiosity, where your analytical skills have a direct impact on both our product and the client’s strategy.

The Gold Standard in CX: Work with the market\-leading technology in Experience Management (XM), powered by the most advanced AI, within a global environment of continuous learning and collaboration. **This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time.**

Responsibilities

• Lead implementations of Medallia’s Digital Experience Analytics (DXA) software
• Collect customer requirements and create technical specifications.
• Strategic Consulting \& Insights: Analyze and interpret digital experience data within the platform to identify trends, pain points, and growth opportunities. Present findings through compelling storytelling that drives executive action.
• Maximizing Client ROI: Act as a trusted advisor to ensure the client isn't just "using the tool," but extracting real business value—optimizing processes and improving key performance indicators (KPIs) through the platform.
• Support QA, client UAT, and launch processes.
• Provide support in client meetings by leveraging in\-depth knowledge of Medallia’s platform capabilities.
• Partner with client teams to resolve technical issues/inquiries.
• Technical \& Functional Health Management: Proactively oversee account performance, ensuring the technical solution evolves in lockstep with the client's strategic needs.
• Cross\-Functional Collaboration: Work closely with Product and Sales teams to align Medallia’s capabilities with the long\-term visions of the world’s most influential brands.

Qualifications

Minimum Qualifications:* 2\+ years of experience in a client\-facing, technical, professional services or closely related role

• Bachelor’s degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self\-guided learning

Preferred Qualifications:* Technical experience including Javascript, HTML, CSS and XML

• Understanding of data transfer protocols such as SFTP, API, SSH Keys, PGP Keys
• Experience with digital platforms such as: Google Analytics and Adobe Analytics
• A/B testing tools such as Optimizely, VWO and AEP
• Voice of Customer tools such as Medallia, iperceptions or Trustpilot
• Tag Management Systems
• Analytical Mindset: Proven ability to analyze large volumes of data and synthesize them into clear, actionable recommendations.
• High\-Impact Communication: Ability to present insights to senior stakeholders, translating technical complexities into business language.
• Results Orientation: An obsessive focus on client success and platform adoption as a driver of organizational change.
• Growth\-minded; desire for continuous learning and proactively driving initiatives for improvement
• Demonstrated exposure to the full software lifecycle from requirements, design, setup, to the review process
• Ability to understand, synthesize, and translate between business problems and technical concepts

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.