Job Title
- *Digital Marketing Operations Head – Hospitality Division**
About SocialVocial
- *SocialVocial Digital Solution Private Limited** is a specialized hospitality marketing agency focused on helping hotels, resorts, restaurants, cafes, cloud kitchens, banquet venues, luxury stays, tourism brands, and healthcare hospitality businesses increase visibility, bookings, customer engagement, and revenue through strategic digital marketing solutions.
Key ResponsibilitiesHospitality Client Management
- Oversee digital marketing operations for hospitality clients.
- Ensure smooth execution of marketing campaigns for:
- Hotels
- Resorts
- Restaurants
- Cafés
- Banquet Halls
- Clubs \& Lounges
- Wellness \& Healthcare Hospitality Brands
- Maintain strong relationships with hotel owners, general managers, marketing managers, and restaurant operators.
Revenue \& Booking Growth
* Develop strategies to increase
- Direct bookings
- Room occupancy
- Restaurant footfall
- Event bookings
- Wedding inquiries
- Banquet leads
- Customer retention
- Monitor campaign performance and booking conversions.
Team Leadership
Manage and supervise
- Social Media Managers
- Graphic Designers
- Video Editors
- Performance Marketing Specialists
- Content Writers
- Client Servicing Executives
Operations \& Quality Control
- Ensure all deliverables are completed on time.
- Review content calendars and campaign plans.
- Maintain hospitality\-specific brand standards.
- Implement SOPs for client servicing and project execution.
Business Growth
- Support client acquisition within the hospitality sector.
- Identify upselling opportunities such as:
- Influencer marketing
- Performance marketing
- Website development
- Reputation management
- Photography \& videography services
Required ExperienceMandatory
- 4–8\+ years in Digital Marketing Agency Operations.
- Experience handling hospitality brands.
Preferred Industry Experience
- Hotels
- Resorts
- Restaurants
- Hospitality Marketing Agencies
- Tourism \& Travel Brands
- Luxury Lifestyle Brands
Hospitality\-Specific KPIsClient Retention (25%)
- Hospitality client retention rate
- Renewal percentage
Revenue Growth (25%)
- Upselling revenue
- Client account growth
Campaign Performance (25%)
- Booking leads generated
- Reservation inquiries
- Engagement growth
- Campaign ROI
Operations (25%)
- On\-time delivery rate
- Team productivity
- Client satisfaction score
Preferred Skills
- Hospitality marketing expertise
- Online reputation management
- OTA understanding (e.g., Booking.com, MakeMyTrip, Goibibo)
- Influencer marketing
- Local SEO for hospitality businesses
- Performance marketing
- Customer experience mindset
- Strong leadership and communication skills
Ideal Candidate
A hospitality\-focused operations leader who understands both **digital marketing performance** and **guest/customer acquisition**, capable of managing 50–100\+ hospitality accounts while maintaining service quality, profitability, and client retention.
Pay: ₹497,834\.46 \- ₹1,200,000\.00 per year
Work Location: In person