Director – ORM – Issues & Events: Executive Insights and Quality Management

• *Director – ORM – Issues \& Events: Executive Insights and Quality Management**

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization and oversees risk ownership throughout business units, products, and processes. The objective of the Issues \& Events team is to define, govern, and continuously enhance issues and events management program as a 2 nd Line team and work closely with 1 st line and 3 rd line of defence.

ORM is looking for a Director of Executive Insights and Quality Management to lead a diverse team of high\-performing professionals focused on delivering timely executive insights, strengthening reporting governance, enhancing operational quality management practices, and driving strong business process controls across the Issues \& Events organization.

This role will be responsible for leading enterprise reporting and insights, governing metric methodologies and reporting integrity, supporting automation and operational efficiencies, overseeing quality management activities, and ensuring adherence to policy, governance, and control requirements across the Issues \& Events ecosystem.

Reporting to the Vice President, Issues \& Events Program, the ideal candidate will combine strong people leadership, analytical rigor, business process governance, risk management expertise, and executive communication capabilities. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

• *Minimum Qualifications**

• Proven experience in reporting, executive insights, governance, risk management, operational controls, or related functions.
• Demonstrated people leadership experience managing multiple levels of teams.
• Strong analytical and problem\-solving capabilities with attention to detail and data integrity.
• Strong understanding of business process controls, policy adherence, and risk management practices.
• Excellent verbal and written communication skills with the ability to present to senior leadership.
• Experience driving process improvements, automation initiatives, and operational efficiencies.
• Ability to operate effectively in a fast\-paced, highly matrixed environment.

Bachelor’s degree required; advanced degree or risk certification preferred

• *Preferred Qualifications**

• Prior experience within Issues Management, Events Management, Risk Management, Governance, or Operational Excellence functions.
• Strong understanding of American Express business processes, governance standards, and risk frameworks.
• Exposure to audit, compliance, or control management environments.
• Experience with reporting and visualization tools, automation platforms, and analytics solutions.

At American Express, our culture is built on a 175\-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world\-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well\-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well\-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial\-well\-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on\-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.