Director - Program & Project Management

• *Role description** **Job Title:** Director \- Program \& Project Management

• *Location:** Hyderabad

• *Experience:** 15\-20 years

• *About the Role:** Lead large\-scale ServiceNow transformation programs at LTM, driving strategic alignment, operational excellence, and enterprise\-wide business value realization from initiation through deployment and Hypercare.

• *Role and Responsibilities (What You'll Do):**

• Architect robust program governance reporting structures and executive review mechanisms to ensure seamless cross\-functional alignment.
• Direct comprehensive program lifecycles encompassing scope, schedule, budget, deliverables, and high\-impact outcomes.
• Drive strategic decision\-making and efficient issue resolution across complex, multi\-workstream transformation initiatives.
• Deliver transparent status updates and executive reporting to leadership teams and steering committees.
• Oversee end\-to\-end delivery phases including requirements gathering, solution design, development, testing, deployment, and transition activities.
• Direct multidisciplinary project teams comprising Business Analysts, Architects, Developers, Test Leads, and Change Managers.
• Monitor program dependencies and delivery progress to ensure strict adherence to ServiceNow best practices and enterprise architecture standards.

• *Qualifications (What You'll Bring):**

• *Must\-Have:**

• Demonstrated expertise in directing large\-scale ServiceNow implementation programs and multi\-workstream enterprise transformations.
• Proven mastery in Project Financial Management, including budget tracking, resource allocation, and P\&L accountability.
• Extensive experience in establishing enterprise\-level Project Governance frameworks and executive reporting mechanisms.
• Advanced capability in strategic Project Planning, scope management, and risk mitigation across complex deployment lifecycles.

• *Preferred:**

• Master’s degree in Business Administration, Computer Science, or a related field, supplemented by industry\-recognized program management certifications (e.g., PMP, PgMP, or ServiceNow Certified Master Architect).
• Exceptional domain expertise in AI\-centric global technology services with a strong understanding of digital transformation paradigms.
• Superior leadership, executive stakeholder management, and cross\-functional communication

• *Skills** **Mandatory Skills :** Project Financial Management, Project Governance, Project Planning

• *About LTM**

LTM is an AI\-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen \& Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert \- https://www.ltm.com/careers/recruitment\-fraud\-alert