*DYNAMICS TECHNICAL SPECIALIST** **We are looking for a Dynamics Technical Specialist to be part of our Nestlé Nespresso Digital and Tech Team. At Nespresso, our Digital \& Tech teams are at the heart of our innovation journey, a space where we continue to invest, evolve, and grow.** **Position Snapshot:** * Location: Bengaluru, Karnataka, India * Type of Contract: Permanent * Grade: Band 2 * Type of work: Hybrid * Work Language: Fluent Business English **The Role:** *As a Microsoft Dynamics Technology Expert, you will bring strong technical expertise across Dynamics 365 to help ensure that our solutions are implemented, enhanced, and maintained in line with Microsoft best practices and Nespresso’s technology standards. Working closely with the Microsoft Dynamics Platform Lead, you will play a key role in translating business needs into technically sound solutions, while supporting the ongoing delivery and operational stability of critical business capabilities.* *You will contribute to designing and optimizing technical components, performing root cause analysis for production incidents, implementing upgrade\-safe extensions, and helping ensure that solutions remain compliant, secure, and aligned with enterprise guidelines.* *Operating at the forefront of our platform, you will also contribute to early\-stage technical analysis, define detailed technical specifications, and support operational readiness and solution quality across environments. This role benefits from strong analytical thinking, technical depth, and the ability to collaborate effectively within a large and complex enterprise ecosystem.* **In This Role, You Will:** * Implement, troubleshoot, and optimize Dynamics 365 CE and F\&O technical components, including extensions, data entities, batch jobs, plugins, event handlers, forms, and classes. * Analyze production issues using structured debugging and diagnostic tools (LCS, logs, trace parsers), perform root cause analysis, and deliver sustainable technical solutions. * Support and validate integration behavior by diagnosing async/sync failures, reviewing logs, and helping ensure accurate and consistent data flows across systems. * Apply technical configurations and code updates to support business rules, operational needs, and compliance requirements across multiple functional areas. * Contribute to environment readiness by validating deployments, supporting regression testing, and helping ensure DEV/TEST/UAT environments remain stable and aligned before production releases. * Review existing customizations to identify hard\-coded logic, divergent implementations, or non\-standard patterns that may benefit from refactoring or simplification. * Document technical findings, specifications, and alignment gaps to support clarity and long\-term maintainability of Dynamics components. * Collaborate with product teams and technical stakeholders to help resolve complex technical challenges. **What We’re Looking For:** * Hands\-on development experience in Dynamics 365 CE (Dataverse, plugins, JavaScript, workflows, PCF) and F\&O (X\+\+, extensions, tables, classes, forms). * Experience with data entities and batch processing, including creation, customization, troubleshooting, and optimization. * Integration experience using REST APIs, OData, DMF, JSON/XML, async queues, and an understanding of real\-time vs. asynchronous patterns. * Debugging and diagnostic skills using LCS Monitoring, trace logs, plug\-in trace logs, Visual Studio debugger, and environment\-level logs. * Familiarity with upgrade\-safe development practices, including extension patterns (CE \& F\&O) and Microsoft best\-practice customization approaches. * Understanding of environment and ALM concepts, including solution layers (CE), managed/unmanaged solutions, CI/CD pipelines, and DEV/TEST/UAT lifecycle processes. * Understanding of data models, including the ability to analyze entity relationships, dependencies, and the impact of customizations across modules. * Basic SQL and Azure integration knowledge, supporting troubleshooting of data issues and familiarity with Logic Apps/Service Bus. * A strong analytical and problem\-solving approach, with the ability to investigate issues across functional and technical layers, propose sustainable solutions, and document clearly. **Extra Skills That Set You Apart:** * Experience with Dynamics 365 Commerce (Retail/POS) or exposure to omnichannel operational flows. * Understanding of CRM/Customer Service (CE) technical components such as plugins, cases, routing, or automation. * Knowledge of Azure Integration Services (Logic Apps, Service Bus) or basic SQL for deeper data analysis and troubleshooting. **We Offer You:** We offer more than just a job. We put people first and inspire you to become the best version of yourself.* Flexible work policies including core hours and options for working from home. Discuss with us during the recruitment process to understand what flexibility could look like for you! * Genuine opportunities for career and personal development through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset. * Modern "smart office" locations providing agile workspaces. Our state\-of\-the\-art campus is equipped with areas to co\-create, network, and chill! * International, dynamic \& inclusive working environment with attractive additional benefits. * The pride to work for a B Corp certified company and one of the world’s most trusted brands. **The Hiring Process:*** **Your Application:** Submit your application, and we'll review it carefully (make sure your CV is in English as the hiring team is international). * **Initial Screening:** Relevant candidates will be contacted by our Talent Acquisition team for an initial interview. * **Hiring Manager Interview:** Selected candidates will then meet with the hiring manager to discuss the role and their experience in more detail. * **Stakeholder Interview:** Candidates will engage with potential team members to assess fit and collaboration. * **Leadership \& HRBP Interaction:** Candidates will have a discussion with our leadership team \& HRBP. * **Feedback:** After interviews, we provide feedback to all candidates. * **Job Offer:** Successful candidates will receive a formal offer. * **First Working Day:** Once the offer is accepted, we’ll welcome you on your first day! **About Nespresso:** The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee. Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee. We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net\-zero GHG emissions by 2050 at the latest. In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels. *We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.* People are at the heart of our success –…