E-commerce Operations Manager

• Monitoring and maintaining stock levels to prevent out\-of\-stock situations
• Coordinating with Shiprocket to ensure timely deliveries and order fulfilment
• Taking lead for reducing RTO, cancellation, NDR for the company basis targets provided on a monthly basis.
• Reporting weekly metrics to showcase improvements and actions taken for the same.
• Full lead to clear orders within SLA and leading order verification and customer support for the brand.
• Overseeing and optimizing the company's presence on direct seller platforms such as Amazon, Nykaa, Flipkart, Myntra, Tira Beauty and all other platforms.
• Managing product listings, pricing, and promotions
• Creating deals and coupons for boosting sales on platforms.
• Full lead on coordinating with graphics team for creation of suitable marketing collateral.
• Maintaining physical inventory count of stock\-inbounds outbounds via warehouse team
• Lead on GST compliance by maintaining requisite paperwork as required by CA.
• Ensuring compliance with platform policies and requirements
• Developing and implementing pricing strategies that maximize sales and profitability
• Undertaking calling activities to interact with repeat customers and converting abandoned check outs.
• Achieving targets for converting repeat and abandoned check outs via customer support team.
• Achieving targets for converting customers via WhatsApp queries
• Developing and executing all voucher code promotions via all channels – website, ecommerce, whatsapp and offline related activities.
• Monitoring competitor pricing and adjust pricing strategies accordingly
• Creating and managing special offers, bundles, and promotions
• Cultivating and maintaining strong relationships with key accounts
• Negotiating and managing agreements and terms with key partners
• Collaborating with the sales team to expand key account business
• Managing and forecasting inventory requirements to meet customer demand
• Optimizing stock levels to minimize excess or obsolete inventory
• Coordinating with suppliers to ensure timely replenishment of stock
• Staying informed about marketplace policies and ensuring compliance in all operations
• Addressing any compliance issues promptly to maintain a positive marketplace reputation
• Uploading reviews on website to ensure appropriate customer feedback on all products.
• Answering client correspondences through email, social media, and by phone.
• Relaying extensive product information to customers.
• Closing sales for the company.
• Filing customer records, including contact information, purchases and billings.
• Conducting surveys and writing reports based on customer feedback on products and services.
• Providing customers with clear instructions to resolve issues.
• Ownership and resolution of all escalated customer issues.
• Managing orders and ensuring their prompt delivery.
• Conducting basic analysis on excel for return, cancellation, feedback etc
• Conducting surveys for new product development
• Connecting with customers and barter influencers for reviews and video testimonials
• Liasing with Shiprocket for necessary refunds for NDR and deliveries not made successfully
• Conducting other operational tasks for influencer and review related activities such as voucher codes creation
• Executing operational activities related to influencer affiliate programs
• Responsible for operations and supporting team for smooth execution of offline events
• Kiosks in malls – training on site sales personnel on customer queries effectively.
• Managing and optimizing product listings and inventory on all Quick commerce platforms
• Key charge for stock management and raising purchase orders for finished goods and packaging based on days of inventory
• Leading operations for all new alliances, partnerships, online ecommerce and offline activations
• Liasing with CA and leading all payments, expenses and reconciliation issues.
• Taking lead for general ops relating to office and admin facilities.

Job Type: Permanent

Pay: ₹30,000\.00 \- ₹40,000\.00 per month

Benefits

• Paid sick time
• Paid time off

Work Location: In person