Ecommerce Account Manager

Job Description – Assistant Manager – E\-commerce

Role: Assistant Manager – E\-commerce

Department: E\-commerce / Marketplace Business

Job Summary

We are looking for an Assistant Manager – E\-commerce to manage end\-to\-end marketplace operations across Myntra, Flipkart, Amazon, and Meesho. The role involves handling day\-to\-day marketplace operations, cataloguing, marketing, account management, sales performance, inventory coordination, and issue resolution to ensure smooth business operations and achieve marketplace growth targets.

Key Responsibilities

1\. Marketplace \& Key Account Management

\- Manage end\-to\-end marketplace operations across Myntra, Flipkart, Amazon, and Meesho.

\- Act as the primary point of contact for marketplace teams and account managers.

\- Manage daily business operations, platform requirements, escalations, and operational issues.

\- Coordinate with marketplace teams on business reviews, upcoming events, promotional opportunities, and growth initiatives.

\- Ensure timely execution of marketplace requirements, compliance guidelines, and platform\-specific processes.

2\. Catalogue Management

\- Oversee product listings, catalogue creation, content updates, and product attribute mapping across marketplaces.

\- Ensure accuracy of product descriptions, images, pricing, EANs, size details, and other product information.

\- Monitor catalogue rejections, quality check failures, listing errors, and suppressed or inactive styles.

\- Coordinate with internal teams to resolve catalogue\-related issues and ensure timely product availability online.

3\. Marketplace Marketing \& Promotions

\- Plan and execute marketplace promotions, sale events, coupons, and discount campaigns.

\- Coordinate with marketplace teams for marketing visibility, promotional placements, and advertising opportunities.

\- Monitor campaign performance, traffic, conversions, and return on advertising spend (ROAS), wherever applicable.

\- Track promotional investments, discount structures, and campaign effectiveness to improve sales and profitability.

4\. Sales Performance \& Business Growth

\- Monitor daily sales, GMV, revenue, order volumes, ASP, conversion rates, and other key performance indicators.

\- Analyse marketplace performance and identify opportunities to improve sales, product visibility, and conversion.

\- Track performance against targets and prepare regular business reports and dashboards.

\- Recommend corrective actions to address sales gaps and improve overall marketplace performance.

5\. Inventory \& Order Management

\- Coordinate with internal teams to ensure stock availability, replenishment, and timely inventory updates.

\- Monitor stock\-outs, inventory mismatches, order cancellations, and fulfilment\-related issues.

\- Work towards improving product availability and minimising lost sales due to operational or inventory constraints.

6\. Issue Resolution \& Operational Excellence

\- Resolve day\-to\-day marketplace issues related to listings, pricing, promotions, orders, payments, returns, settlements, and account operations.

\- Raise and track support tickets, follow up on escalations, and ensure timely closure.

\- Coordinate with internal teams, including warehouse, finance, cataloguing, marketing, and customer support, to resolve dependencies.

\- Maintain trackers for pending issues, action plans, ownership, and closure timelines.

7\. Reporting \& Stakeholder Coordination

\- Prepare daily, weekly, and monthly marketplace performance reports.

\- Maintain trackers for sales, promotions, catalogue status, operational issues, and business performance.

\- Work closely with internal stakeholders and external marketplace teams to ensure smooth execution of business activities.

Required Skills \& Qualifications

\- Bachelor’s degree in Business Administration, Marketing, E\-commerce, or a related field.

\- 3–5 years of experience in e\-commerce operations, marketplace management, or key account management.

\- Hands\-on experience managing Myntra, Flipkart, Amazon, and Meesho.

\- Strong understanding of marketplace dashboards, catalogue management, promotions, and operational processes.

\- Proficiency in MS Excel, data analysis, and business reporting.

\- Strong communication, negotiation, problem\-solving, and stakeholder management skills.

\- Ability to manage multiple marketplaces, prioritise tasks, and drive timely issue resolution.

Key Performance Indicators (KPIs)

\- Marketplace sales and GMV achievement.

\- Catalogue accuracy and listing activation timelines.

\- Resolution time for marketplace issues and escalations.

\- Promotional execution and campaign performance.

\- Product availability and reduction in stock\-outs.

\- Improvement in conversion, ASP, and overall marketplace performance.

\- Timely reporting and compliance with marketplace requirements.

Pay: ₹35,000\.00 \- ₹40,000\.00 per month

Work Location: In person