Join Our Community
We are looking for a proactive and detail\-oriented eCommerce Admin Executive to manage our day\-to\-day online store operations on Shopify. You will be the backbone of our online business , handling
orders, customers, and product listings efficiently.
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Key Responsibilities
Order Management
\- Receive, process, and confirm incoming online orders
\- Coordinate with warehouse/suppliers for order fulfillment
\- Track shipments and update customers on delivery status
\- Handle returns, exchanges, and refunds
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Product Management
\- Add new products with accurate descriptions, images, and pricing
\- Update existing product listings, stock levels, and variants
\- Ensure all listings are complete and presentable
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Customer Support
\- Respond to customer enquiries via email, chat, and phone
\- Resolve complaints and escalate issues when needed
\- Maintain a friendly, professional tone in all communications
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General Admin
\- Create and manage manual orders when required
\- Maintain daily/weekly reports on orders and sales
\- Coordinate with the Shopify developer for any store issues
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Requirements
Must Have
\- 5\+ year experience in eCommerce admin, back\-office, or customer service
\- Hands\-on experience with Shopify (order \& product management)
\- Good written and spoken English communication skills
\- Proficiency in basic computer tools ,MS Excel, Google Sheets, email
\- Fast typing speed and attention to detail
\- Ability to multitask and work independently
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What We're Looking For in a Person
\- Organised and self\-driven
\- Good with computers and picks up new tools quickly
\- Customer\-first mindset
\- Reliable and consistent with daily tasks
Pay: ₹364,000\.00 per year
Work Location: Remote