Ecommerce Executive

• *JOB DESCRIPTION**

• *Ecommerce Executive**

• *Position Overview**

• *Job Title:** Ecommerce Executive

• *Department:** Ecommerce / Digital Operations

• *Employment Type:** Full\-Time

• *Location:** Remote / On\-site

• *Reporting To:** Ecommerce Manager / Operations Head

• *Experience Required:** 1–3 years in ecommerce operations or marketplace management

• *About the Role**

We are looking for a detail\-oriented and proactive Ecommerce Executive to manage and grow our presence across third\-party marketplaces including Amazon (US), Walmart (US), eBay (US), and our own website. The ideal candidate will be responsible for day\-to\-day operations, customer service, listing management, performance analysis, and team coordination.

• *Key Responsibilities**

• *Operations Management**

• Process and manage order fulfillment, returns, refunds, and exchanges.
• Monitor inventory for MFN 1\-day and FBA stock levels.
• Manage FBA Removal Orders as required.
• Conduct daily account health monitoring — ODR, Late Shipment Rate, Negative Feedback, and Buyer Response Time.
• Maintain marketplace documentation and account information.
• Follow up on assigned tasks and open cases daily.

• *Customer Service \& Case Management**

• Handle customer inquiries related to products, sizing, measurements, shipping status, missing or wrong items, and repairs.
• Manage returns, refunds, replacements, and repair requests efficiently.
• Resolve A\-to\-Z Claims, SAFE\-T Claims, Payment Disputes, and eBay cases.
• Coordinate with carriers regarding lost, delayed, or stuck shipments.
• Remove negative feedback and maintain high customer satisfaction scores.
• Coordinate with the US team for customer issue resolution.

• *Listing \& Marketplace Maintenance**

• Create, update, and optimise product listings across Amazon, Walmart, eBay, and the company website.
• Ensure listings are accurate with correct titles, descriptions, images, pricing, and keywords (SEO).
• Monitor and fix listing suppression, buybox issues, and compliance flags.
• Keep shipping templates and pricing up to date.

• *Analysis \& Reporting**

• Prepare monthly Sales and Return Analysis reports for each marketplace.
• Conduct Competitor Pricing Analysis and Pricing Validation Reports.
• Generate Marketplace Performance Reports and Shipping Template Verification Reports.
• Deliver customised reports and analysis as required.
• Provide recommendations to improve sales, customer experience, listing quality, and operational efficiency.

• *Team Coordination \& Project Management**

• Act as a liaison between the operations team and US\-based stakeholders.
• Coordinate cross\-functional tasks to ensure timely project completion.
• Document SOPs and maintain updated process guides.

• *Website Management**

• Assist in managing and updating the company website.
• Ensure product pages, banners, and content are current and accurate.

• *Requirements**

• *Education \& Experience**

• Bachelor's degree in Business, Marketing, or a related field preferred.
• 1–3 years of hands\-on experience managing Amazon Seller Central, Walmart Seller Center, or eBay.
• Experience with FBA (Fulfilled by Amazon) operations is required.

• *Skills \& Knowledge**

• Proficiency in Amazon Seller Central, Walmart Seller Center, and eBay Seller Hub.
• Strong understanding of account health metrics (ODR, LSR, ASIN suppression).
• Experience handling A\-to\-Z Claims, SAFE\-T Claims, and payment disputes.
• Familiarity with inventory management and FBA logistics.
• Competence in MS Excel / Google Sheets for reporting and analysis.
• Strong written English communication skills for customer service.
• Highly organised with the ability to manage multiple priorities.

• *Nice to Have**

• Experience with listing tools (Helium 10, Jungle Scout, or similar).
• Knowledge of basic SEO and keyword optimisation for product listings.
• Familiarity with Shopify or other ecommerce platforms.
• Experience using project management tools (Asana, Trello, ClickUp).

Job Types: Full\-time, Permanent

Pay: ₹20,000\.00 \- ₹35,000\.00 per month

Benefits

• Provident Fund

Work Location: In person