Email Support Executive

• *Email Support Executive**

• *Job Type:** Full\-Time
• *Shift Timing:** 9am to 6pm
• *Working Days:** 6 Days Working (Sunday Fixed week off)
• *Qualification:** HSC/Graduation (Experience is Mandatory)
• *Salary:** ₹16,000 In\-Hand

• *JOB OVERVIEW**

• We are hiring Email Support Executives responsible for handling customer queries through email and written communication channels.
• This is a non\-sales and non\-target role focused on customer query resolution and service quality.
• Candidates must have good written communication skills and attention to detail.

• *KEY RESPONSIBILITIES**

• Handle customer queries via email and ticketing tools
• Provide accurate and timely responses to customer concerns
• Maintain proper email etiquette and professional communication
• Ensure queries are resolved within defined TAT / SLA timelines
• Update customer records and maintain proper documentation
• Coordinate with internal teams for issue resolution when required

• *CANDIDATE REQUIREMENTS**

• Graduation Mandatory (Any Stream)
• Good written English communication required
• Basic computer and typing knowledge
• Ability to understand customer issues and provide proper resolution
• Ability to work in rotational shifts
• Immediate joiners preferred

• *PREFERRED SKILLS**

• Prior experience in email or chat support process
• Knowledge of CRM or ticketing tools
• Good analytical and problem\-solving skills
• Professional and customer\-focused approach

• *WHY JOIN US**

• Professional Work Environment
• Growth Opportunities Based on Performance
• Fixed Salary Structure
• Process Training Provided

• *HIRING NOTE**

• Immediate Joiners Preferred

Job Types: Full\-time, Permanent

Pay: ₹16,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person