EMR Support Executive – Technical Support (Healthcare)

• *Position: EMR Support Executive – Technical Support (Healthcare)**

• *Company:** Technocruitx Universal Services Pvt. Ltd.
• *Location:** Ahmedabad, Gujarat
• *Work Location:** Work from Office
• *Shift:** Night Shift – 6:30 PM to 3:30 AM
• *Working Days:** Monday to Friday (5 Days a Week)
• *Industry:** Healthcare IT

About the Role

We are looking for a **customer\-focused and technically proficient EMR Support Executive** to join our healthcare support team. The selected candidate will be responsible for providing technical assistance to healthcare professionals and clients using **EMR/EHR systems**.

The ideal candidate should have hands\-on experience in **EMR/EHR technical support or healthcare IT helpdesk**, strong troubleshooting abilities, and excellent verbal and written communication skills. Experience in a **voice\-based technical support process** will be preferred.

Key Responsibilities

• Provide technical support and assistance for EMR/EHR software to healthcare professionals and clients.
• Handle **inbound and outbound calls** to understand, troubleshoot, and resolve technical issues.
• Identify and diagnose software\-related problems and provide appropriate resolutions.
• Log, track, update, and resolve support requests within defined **Service Level Agreements (SLAs)**.
• Escalate complex or unresolved issues to the appropriate internal teams and coordinate for timely resolution.
• Maintain accurate and detailed documentation of support interactions, troubleshooting steps, and resolutions.
• Assist users with EMR/EHR functionalities, system updates, and basic troubleshooting procedures.
• Follow established support processes, quality standards, and escalation procedures.
• Ensure a professional and customer\-focused approach during every interaction.

Required Skills \& Qualifications

• **1–3 years of experience** in EMR/EHR technical support, healthcare IT helpdesk, or a similar technical support role.
• Good understanding of **healthcare workflows and EMR/EHR systems**.
• Excellent **verbal and written English communication skills**.
• Strong troubleshooting, analytical, and problem\-solving abilities.
• Ability to understand technical issues and explain solutions clearly to users.
• Comfortable working in a **voice\-based support process**.
• Willingness to work in a **night shift and work\-from\-office environment**.
• Ability to manage multiple support requests while meeting defined SLAs.

Preferred Experience

• Prior experience supporting healthcare professionals or healthcare organizations.
• Experience with EMR/EHR applications and healthcare IT support.
• Previous experience in a voice\-based technical support/helpdesk process.

Perks \& Benefits

• **5\-day working week – Monday to Friday**
• **Free dinner facility provided daily by the company**
• Professional work environment
• Opportunity to build experience in **Healthcare IT and EMR/EHR support**

Work Location

• *Technocruitx Universal Services Pvt. Ltd.**

A\-16, Westgate Business Bay,

Sarkhej–Gandhinagar Highway,

Near Jaguar Showroom, Makarba,

Ahmedabad, Gujarat – 380051

How to Apply

Interested candidates can share their updated resume through

• *Email:** job@technocruitx.com
• *WhatsApp:** \+91 9081333150

• *Join us and build your career in Healthcare IT and EMR/EHR Technical Support.**

Pay: ₹30,000\.00 \- ₹60,000\.00 per month

Benefits

• Food provided

Work Location: In person