ENGINEER TECHNICAL SUPPORT - L3

Job Description \- Engineer Technical Support \- L3

• *Job Title: Engineer Technical Support \- L3**

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• *Job Summary**
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The Engineer Technical Support \- L3 will provide advanced technical support for structured cabling systems. This role involves troubleshooting complex issues, collaborating with cross\-functional teams, and ensuring high levels of customer satisfaction through effective problem resolution.

• *Duties and Responsibilities**
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• Provide expert\-level technical support for structured cabling systems.
• Troubleshoot and resolve complex technical issues in a timely manner.
• Collaborate with engineering and installation teams to ensure seamless project execution.
• Document technical processes and maintain accurate records of support activities.
• Train and mentor junior support staff as needed.
• Stay updated on industry trends and advancements in structured cabling technologies.

• *Qualifications and Requirements**
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• 2\-5 years of experience in technical support or related field.
• Strong knowledge of structured cabling systems and installation practices.
• Excellent problem\-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Effective communication skills, both verbal and written.

• *Key Competencies**
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• Technical proficiency in structured cabling systems.
• Strong analytical and troubleshooting abilities.
• Customer\-focused mindset with a commitment to service excellence.
• Ability to manage multiple tasks and prioritize effectively.
• Adaptability to changing technologies and environments.

• *Performance Expectations**
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• Achieve a high level of customer satisfaction through effective support.
• Maintain a low rate of unresolved technical issues.
• Contribute to team knowledge sharing and continuous improvement initiatives.
• Meet or exceed performance metrics as defined by management.

• *Salary and Benefits**
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The salary for this position will be competitive and commensurate with experience. Benefits include health insurance, retirement plans, paid time off, and opportunities for professional development.