Engineer

• *Job Title: Senior Engineer (CMDB)**
• *Total Experience: 5\-8 years**
• *ITOM\-specific hands\-on experience: 3–5 years**
• *SAM/HAM (Software/Hardware Asset Management): 1–3 years (as a plus, not mandatory)**
• *ServiceNow or equivalent** **ITSM****/ITOM platform experience: 3–5 years**

• *Job Description:**

We are seeking a highly skilled Configuration Management \& CMDB Engineer with strong ITOM Administrator with SAM/HAM exposure, expertise in database management, ITIL processes, and configuration management practices. This role will focus on managing the Configuration Management Database (CMDB), ensuring alignment with ITIL processes, and utilizing ServiceNow or other CMDB tools such as BMC Remedy to streamline operations. The ideal candidate will have a strong understanding of ITIL, particularly the Configuration Management process, and hands\-on experience in database management and service management tools.

• *Key Responsibilities:**

Configuration Management Database (CMDB): Maintain and manage the CMDB, ensuring that all configuration items (CIs) are accurately recorded, updated, and tracked throughout their lifecycle.

ServiceNow Tool: Utilize ServiceNow for effective management of CMDB and related ITIL processes, ensuring data integrity and consistency.

Core Technical Skills (ITOM Admin) \& ITOM Modules (ServiceNow or equivalent tools): A strong ITOM admin should have handson experience with:

Discovery – configuring MID servers, using probes/sensors

Service Mapping – business service mapping, pattern design

Event Management – event rules, alert correlation

Orchestration – workflows, automations, PowerShell/SSH integrations

CMDB Administration – health, reconciliation, normalization, CI classes

Cloud Provisioning / Cloud Discovery (AWS/Azure/GCP)

ITIL Process Implementation: Implement and enforce ITIL best practices across configuration management processes, ensuring compliance with Change Management, Incident Management, and Problem Management processes.

Configuration Management: Work with cross\-functional teams to ensure all configuration items (CIs) are properly defined, categorized, and aligned with business needs and service requirements. Working with **scripts**: JavaScript (ServiceNow scripting), Regex, JSON, REST, Building and debugging **Discovery patterns**, Orchestration actions, Knowledge of **integrations**, MID Server troubleshooting

Understanding of **ITIL processes** (Incident, Change, Problem, CMDB, Asset)

Database Management: Oversee and manage database structures related to configuration management, ensuring accurate storage and retrieval of configuration data.

Service Management: Ensure smooth coordination between different IT functions using ServiceNow and other tools, ensuring that service management processes such as incident management, change management, and service request fulfillment are seamlessly integrated.

Audit \& Compliance: Conduct regular audits of the CMDB and configuration items to ensure that data accuracy and compliance standards are maintained.

Automation \& Reporting: Develop and maintain reports, dashboards, and automated workflows to improve efficiency and visibility in the CMDB and configuration management processes.

Collaboration: Work closely with other IT teams, such as Change Management, Incident Management, and Problem Management, to ensure that the CMDB is leveraged effectively across service delivery functions.

Documentation \& Training: Document configuration management processes and provide training to relevant teams on best practices and the proper use of the CMDB and related tools.

• *Required Skills \& Qualifications:**

Proven experience with CMDB tools such as ServiceNow, BMC Remedy, or similar platforms.

Strong knowledge of ITIL processes, particularly Configuration Management, and a solid understanding of the ITIL framework.

Proficiency in database management and maintaining accurate records of configuration items in CMDB.

Hands\-on experience with ServiceNow or similar ITSM tools for managing configuration management processes.

Strong problem\-solving skills, with the ability to identify and resolve data discrepancies in the CMDB.

Ability to work cross\-functionally with IT service management teams to implement and maintain ITIL best practices.

Excellent communication skills, both written and verbal, with the ability to clearly explain configuration management concepts and processes.

Attention to detail and a commitment to maintaining accurate and up\-to\-date records.

Strong understanding of configuration management processes and their role in overall IT service delivery.

• *Preferred Qualifications:**

ITIL Foundation Certification or advanced ITIL certifications (e.g., ITIL Practitioner, ITIL Expert).

Experience with data integration between CMDB tools and other IT service management systems.

Familiarity with PowerShell or Python scripting for automation of tasks related to CMDB and configuration management.

Knowledge of cloud\-based configuration management tools and processes (e.g., AWS, Azure).

Previous experience in Change Management, Incident Management, and Problem Management processes within the ITIL framework.

• *Why Join Us:**

Opportunity to work in a fast\-paced and innovative environment.

Collaborative team culture with continuous learning and growth opportunities.

• *Recommended Years of Experience**

For a

• *Total Experience:** **5–8 years**

• *2\. Configuration \& Customization Skills**

• *3\. Tools Knowledge**
• *Primary Platforms / Tools**
• *ServiceNow ITOM Suite** (most common industry standard)
• *CMDB tools** (ServiceNow CMDB, BMC Atrium, Flexera, Snow)
• *Monitoring Tools** (integration experience)

SolarWind

Dynatrace

Nagios

Zabbix

AppDynamics

Azure Monitor / CloudWatch

• *SAM/HAM Tools (Bonus Skills)**
• *ServiceNow SAM Pro / HAM Pro**

Flexera One

Snow License Manager

Microsoft SCCM/Intune for inventory

Hardware lifecycle tracking tools

• *Cloud Platforms (Very Useful for ITOM)**

AWS

Azure

GCP

Familiarity with cloud resource CMDB mapping and tag\-based discovery

• *Scripting \& Automation**

JavaScript (mandatory for ServiceNow admins)

PowerShell

Python (optional but valuable)

Bash/Shell scripting

REST/SOAP API experience

• *Other Useful Tools**

Git / Version Control

Postman for API testing

Splunk/ELK (for event ingest)

• *4\. Additional Skills**
• *Soft Skills / Professional Qualities**

Ability to **work independently** with minimal oversight

Strong **communication skills** (stakeholder interaction, vendor coordination)

Good at **analysis \& troubleshooting**

Experience working with **global teams**

Ability to interpret architectural diagrams, service maps

Strong documentation and process\-definition skills

• *ITIL \& Governance**

ITIL Foundation certification (highly preferred)

Understanding of

Incident/Problem/Change

CMDB governance

Asset lifecycle management

• *5\. Ideal Candidate Profile Summary**
• *A successful ITOM Admin with SAM/HAM exposure typically has:**
• *5–8 years overall IT experience**
• *3–5 years of strong ITOM administration**

Hands\-on experience with **ServiceNow ITOM** (Discovery, CMDB, Service Mapping, Event Mgmt)

Good understanding of **cloud, integrations, and automation**

Exposure to **SAM/HAM tools and lifecycle processes**

Strong scripting (JavaScript, PowerShell), troubleshooting, and communication skills