### **Description**
Hiver is a modern, AI\-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.
We’re a **challenger brand** in a category dominated by over\-engineered tools. We build software that is simple, powerful, and genuinely helpful, and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it.
As an Engineering Manager, you will have an impact on our technical architecture, product, team, and culture. You not only have the chance to use your technical expertise to take on and provide technical leadership to major projects but also manage a team of smart engineers to create business impact. You not only optimise your own code but also make sure engineers are able to optimise theirs. You would contribute to the product strategy and help develop your team.### **You will be working on:**
- Driving product implementation from conceptualisation to delivery. This would involve planning and breaking down projects, leading architectural discussions and decisions, building high\-quality documentation and architecture diagrams, and driving the execution end to end.
- Own the development practices, processes, and standards for your team
- Own the technical architecture, drive engineering design, and shoulder critical decisions
- Understand, prioritize and deliver the feature roadmap while chipping away at the technical debt
- Work effectively with a cross\-functional team of product managers, designers, developers, and QA
- Own the communication of the team’s progress and perception of the team itself
- Collaborate with the Support team to keep track of and triage technical issues and track them through to resolution
- Collaborate with Talent Acquisition to drive sourcing, screening, interviewing, and recruitment of the right talent for your team
- Continuously improve the productivity of your team by identifying investments in technology, process, and continuous delivery
- Own the morale of your team, unblock them at critical junctures, and break ties in a timely manner
- Own the careers of your team members, deliver regular and timely feedback, represent your team for annual reviews and reward your performers
### **We are looking for:**
- 8\+ years of total relevant experience with a minimum of one year of actively managing and owning the delivery of a high\-performing engineering team.
- Bachelor's Degree in a technical field
- Ability to work in a very fast paced environment with high degrees of vagueness.
- Excellent database knowledge and data modeling skills
- Excellent leadership skills to manage and mentor teams
- Experience designing and implementing distributed systems
- Superior management skills to manage multi\-engineer projects and experience in delivering high\-quality projects on time
- Track record of individual technical achievement
- Excellent command in CS fundamentals and in at least one interpreted language (PHP / Python / RoR)
- Experience developing software in a commercial software product development environment
- Experience leading teams that built software products for scale
- Excellent communication skills, open, collaborative, and proven team player
### **About Hiver**
We specialise in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.