Engineering Manager- ServiceNow Platform

Role Description

### **Company Intro**

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer\-facing brands \- Booking.com, KAYAK, Priceline, Agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2019, the Company had consolidated revenues and net income of $15\.1 billion and $4\.9 billion, respectively, and a current market value of approximately $90 billion.

Booking Holdings Bangalore is a Center of Excellence based in Bangalore, India and a legal entity of Booking Holdings Inc. The Center was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of the Booking Holdings brands and business units.

### **Job Overview**

As an Engineering Manager in the ServiceNow Platform team, you are accountable for people leadership, platform health, and delivery outcomes. You will lead one or more engineering teams responsible for building, operating, and evolving the “B.Now” platform as a reliable, scalable, and well\-governed enterprise capability.

This is a great opportunity for a strong technology leader to guide and coach an engineering team while taking full ownership of platform health and technical direction. You are not expected to be a day\-to\-day developer, but you must be technically credible—able to guide architectural decisions, challenge implementation approaches, and step in when required. You will work closely with Product, Architecture, Security, Risk, and Business stakeholders to ensure the platform evolves in line with Booking.com’s strategic priorities and regulatory obligations (including SOX and DORA).

This is an advanced engineering role at the intersection of business and technology; requiring hands\-on knowledge of enterprise workflow platforms, CMDB, automation, and integrations, as well as a strong ability to connect engineering with business outcomes. Contact us if you are ready to take ownership of enterprise platform development with global impact.

### **What you’ll be doing:**

• *People Leadership**

• Inspire, motivate, coach, and develop ServiceNow engineering teams across multiple capability areas;
• Directly manage engineers, support career development, performance management, and succession planning;
• Lead by example by taking ownership, being proactive, and removing obstacles to enable engineers to do their best work;
• Foster a high\-performance, inclusive culture focused on quality, innovation, continuous learning, and celebrating unified success;
• Respect the Booking.com values and use them as a guide to the way we work.

• *Technology, Craft \& Delivery**

• Act as the primary custodian of the “B.Now” ServiceNow platform’s health, ensuring stability, performance, availability, and incident readiness (including P1/P2 alerting and mitigation);
• Drive engineering planning, technical quality, best practices, and unified monitoring/observability (dashboards covering MID servers, discovery, critical integrations, and performance analytics);
• Lead automation and toil\-reduction initiatives using IntegrationHub, standard flow design patterns, and AI\-augmented operations (Now Assist, agentic AI, AI Control Tower governance);
• Oversee integration reliability and operational excellence between B.Now and core enterprise systems (Service Directory, Nemo, cloud platforms, HR, and finance systems);
• Drive continuous improvement and technical excellence across operational processes, monitoring, and runbooks.

• *Architecture \& Product Strategy**

• Partner with Product Managers and stakeholders to define, shape, and deliver the roadmap and operational plans;
• Own platform architecture and participate in architectural governance (ARB), ensuring alignment with Booking.com development standards, the TCM playbook, and platform upgradeability;
• Oversee CMDB health, CSDM alignment, event\-based discovery (AWS, GCP, corporate infrastructure), and Service Mapping to transition from asset visibility to service intelligence;
• Support cross\-platform collaboration with Central Tech and partner teams to deliver strategic capabilities (e.g., DORA reporting, legal service delivery, asset management) aligned with corporate work\-classification models;
• Drive data\-driven prioritization using clear platform metrics, Service Health indicators, and outcome\-focused reporting.

#### **What you’ll bring:**

• Strong people management skills with at least 3\+ years of experience leading, coaching, and developing engineering teams in complex, fast\-paced environments;
• 10\+ years of overall experience working with enterprise workflow platforms such as ServiceNow;
• Excellent communicator with strong stakeholder management experience, commercial awareness, and technical vision;
• You are a humble and thoughtful technology leader who leads by example, gains teammates’ respect through actions, and acts as a multiplier;
• Strong understanding of ServiceNow architecture, configuration vs customization trade\-offs, and platform lifecycle management;
• Hands\-on knowledge of ITSM, ITOM, ITAM, CMDB/CSDM, and enterprise integration patterns;
• Familiarity with cloud platforms (AWS, GCP), discovery, and event\-driven architectures;
• Proven track record of operating high\-availability enterprise platforms and managing P1/P2 incident escalations;
• Strong analytical skills, a data\-driven mindset, and a solution\-oriented approach;
• Knowledge of Java and JavaScripting is a plus;
• ServiceNow certifications (CSA, CIS ITSM / ITOM / ITAM) are a plus;
• Experience operating platforms in regulated or high\-control environments (e.g., SOX, DORA) is a plus.

• *About BKNG** Booking Holdings is the world leader in online travel \& related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands:

• Booking.com
• KAYAK
• Priceline
• Agoda
• Rentalcars.com
• OpenTable

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

• *EEO Statement:** Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email reasonableaccommodation@bookingholdings.com with your request. M/F/V/D/SO