IFS is a billion\-dollar revenue company with 7000\+ employees on all continents. Our leading AI technology is the backbone of our award\-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting\-edge.
At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a **global, diverse environment;** you will be joining a **winning team** with a **commitment to sustainability;** and a company where we get things done so that you can **make a positive impact** on the world.
We’re looking for innovative and original thinkers to work in an environment where you can **\#MakeYourMoment** so that we can help others make theirs. With the power of our AI\-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.
The Customer Office operates as a part of Unified Support, with a primary responsibility for managing the support relationship with IFS customers. Its core mission is to enhance customer satisfaction and maximize lifetime value, thereby fostering customer retention and renewals. A crucial aspect of this function is managing Account Escalations, which ensures a strong and enduring customer relationship by providing assurance and effective control in challenging situations.
Overall, the Customer Office serves as a bridge between customers and IFS, working to align our organization's efforts with customer expectations and needs. Through its functions and initiatives, it aims to create a customer\-centric culture within IFS, driving continuous improvement and ultimately delivering greater value to our customers.
The Escalation Prevention Specialist plays a critical role in the Customer Office proactively identifying, managing, and resolving customer risk scenarios to prevent escalation and support effective de\-escalation where required.
Acting as a central coordinator across support, R\&D, and customer stakeholders, the role ensures alignment on priorities, accelerates resolution of critical issues, and delivers clear, consistent communication to senior stakeholders.
The position contributes directly to customer satisfaction, retention, and operational excellence by ensuring high\-risk situations are effectively managed and prevented from escalating.
Essential
Desirable
Essential
Desirable
ML Software Engineer (Python)
IFS · Pune Division, Maharashtra, India
ML Software Engineer (Python)
IFS · Pune Division, Maharashtra, India
ML Software Engineer (Python)
IFS · MH, IN