EUC Engineer

• *Role description** **EUC Engineer**

• Support : US shift ( 2:00 PM to 11:00 PM ) As a member of the End User Technology Desktop Engineering Team, you will be responsible for the administration and delivery of a modern, secure, and efficient desktop environment.
• This includes but is not limited to automated desktop builds, monthly patching, application packaging and deployment through Microsoft Intune, and Tier 3 desktop troubleshooting.
• You will also contribute to medium\-to\-large\-scale projects that impact the entire organization.
• In this System Engineer role, you will provide technical leadership and strategic direction for the desktop technologies under your responsibility.
• A strong background in automation and enterprise desktop management is essential. We are seeking a candidate with hands\-on experience in the automated building and maintenance of corporate desktops.
• Key responsibilities include: Mandatory Skills Experience in patching Windows workstations using Autopatch/Hotpatch and PatchMyPC Experience with Intune for workstation patching configuration and reporting Experience with Tenable for reporting and reactive remediation Experience with Wiz for AVD OS patch reporting (including Windows) Deployment and management of Windows patches and third\-party software updates.
• Application packaging and deployment using Microsoft Intune.
• Maintenance and improvement of the Windows automated build process for end\-user devices.
• Troubleshooting and resolving issues related to Windows 10/11 desktops.
• Supporting and managing Azure Virtual Desktop (AVD) environments, including application deployment and performance optimization.
• Documenting technical processes and contributing to continuous process improvement initiatives.
• Accountabilities: Design and implement new solutions for desktop automation including desktop build, application packaging and deployment, patching, and virtual desktop management Manage and implement monthly and immediate (zero\-day) patches for corporate end user devices running Windows Desktop 10/11 using Microsoft Autopatch well as vendor\-based patching mechanisms.
• This will include the documenting process and assessing process for continuous improvement Hands\-on experience in remediating Windows workstations for various vulnerability findings Exposure to other patch\-related tasks for Windows and potentially Mac systems Application packaging and deployment automation to Windows 10/11 desktops.
• Automated deployment/implementation of various vendor software to desktops.
• Documenting processes and assuring continuous review of processes for maintenance and process improvement.
• Azure Virtual Desktop management to deploy, automate, maintain, and troubleshoot issues.
• Work with Autopilot build and imaging process of corporate end user devices specifically for Windows 10/11 desktops.
• Work in ticketing system to manage issues and report solutions. General troubleshooting of issues with Windows 10/11 desktop deployments and level 3 incidents that may occur from time to time.
• May require contacting and working with Microsoft or other vendor support. Additional experience in Entra, MDM and Active Directory Group Policy utilization a plus.
• Qualifications and Experience: Bachelor s degree in a related field, or an equivalent combination of education and relevant work experience Minimum of 5 years of hands\-on IT experience in a desktop engineering or systems administration role Proven expertise in the following areas: Microsoft Intune for device and application management Windows desktop patch deployment and management (including Autopatch) Win32App packaging and deployment Autopilot for automated device provisioning Troubleshooting hardware and software issues on laptops and desktops Experience with Azure Virtual Desktop (AVD) is highly desirable Industry certifications (e.g., Microsoft, CompTIA) are a plus Strong analytical and problem\-solving skills with a proactive, solution\-oriented mindset

• *Skills**

cloud infrastructure,end user computing,microsoft intune,windows patching,application packaging,

• *About UST**

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future\-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.