Executive – Customer Support (Informatics)

#### ***Toshvin Analytical is a place where opportunity meets growth. We believe in providing the best quality service to our clients and in turn, helping businesses grow. We are a team of experienced professionals, looking for bright, motivated and committed individuals.***

#### ***If you are interested in a long\-term career with one of the leading instrumentation companies in India, please email your CV to:*** ***careers@toshvin.com***

• *Position :** Executive – Customer Support (Informatics)

• *Reports to :** Manager Product Specialist (Informatics)

• *Location :** Mumbai

• *Minimum Years of Experience :** 2 Years

• *Maximum Years of Experience :** 4 Years

• *Minimum Qualifications :** Any Graduate

• *Preferred Qualifications :** B.Sc. chemistry, M.Sc. Chemistry (Analytical)

• *Type of Work Experience Required (Mandatory) :** 2–4 years of experience in Pharmaceutical Quality Control (QC) or Quality Assurance (QA). Practical experience in analytical laboratory operations, analytical method testing, laboratory calculations, and preparation/review of analytical reports Working knowledge of Microsoft Excel, including formulas, calculations. Validation of excel

• *Type of Work Experience Required (Preferred) :** Exposure to analytical method validation, preparation of validation documents, and laboratory quality documentation Experience in Computerized System Validation (CSV), including IQ/OQ/PQ documentation and execution

• *Responsibilities :**

• Review customer\-provided calculation worksheets, Excel files, analytical methods, and report formats to understand calculation logic and expected results
• Coordinate with customers and internal teams to collect the necessary data files, calculation sheets, test data, and report formats
• Prepare and configure MDR templates for laboratory calculations, analytical methods, and reporting requirements
• Validate MDR templates based on approved methods and customer requirements
• Provide technical support for CSV activities related to laboratory software and computerized systems
• To be responsible for preparation and execution of CSV documents, including test scripts, protocols, test reports, and supporting records
• Support Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ), as applicable to the assigned project
• Coordinate with internal teams and customers to resolve validation\-related issues
• Coordinate with service engineers, application specialists, and project teams for implementation and troubleshooting of MDR

• *General Success Behaviours (Key Competencies) :**

• **Accountability:** Takes ownership of tasks and responsibilities
• **Collaboration \& Teamwork:** Works effectively with others across teams and departments.
• **Communication:** Communicates clearly, effectively and professionally.
• **Customer \& Stakeholder Focus:** Understands the internal and external customer needs.
• **Integrity \& Ethics:** Acts honestly, maintains confidentiality and upholds company values.
• **Results Orientation:** Works proactively, manages time to meet deadlines and priorities.
• **Professionalism:** Upholds professional standards and represents the organisation positively.
• **Organizational Awareness:** Keeps updated on the organization’s goals and industry trends.

• *Any specific skills/knowledge required for this position :**

• Good communication verbal and written
• Practical understanding of analytical laboratory operations and pharmaceutical quality documentation
• Proficiency in Microsoft Excel, including formulas, calculations, and worksheet review
• Ability to interpret analytical methods and verify calculation results
• Willingness to learn laboratory software applications, MDR tools, and CSV practices
• Willingness to travel to customer sites, as and when required