Job Description: We are looking for a candidate with a good command in English language \& French Language, Good knowledge of Advanced Excel, Prepare daily, weekly, and monthly MIS reports, Maintain and update dashboards \& trackers, Analyze data and provide actionable insights, Ensure data accuracy and consistency, Work with multiple teams for data collection \& validation, Strong data analysis and interpretation, Ability to identify trends and patterns), Understanding of business metrics / KPIs, Problem\-solving mindset, PowerPoint (for presentations), Good communication skills, Time management \& ability to meet deadlines, Stakeholder coordination.
Responsibilities: The candidate will be part of the EXL CLUJ MI Client Consulting team and shall be responsible for managing and supporting reporting / travel consulting to American Express as well as their end clients
Essential Functions of this Position
- *Atribuţii şi responsabilităţi specific postului / Essential Functions required by the role:**
- Processes pre\-defined reports and ad\-hoc reports employing Client reporting tool and uses appropriate filters to derive at meaningful interpretation of results;
- The Client Reporting process supports France, Germany, Switzerland, and the Nordics through structured business reviews, SLA performance reporting, presentations, and DK setup/implementation activities.
- Ensures seamless/ efficient execution and delivery;
- Works in an organized manner, utilizing established procedures to meet or exceed predetermined performance standards while adhering to the agreement incorporated between AMEX and the client.
- Manages and develops customer relationship
- Designs and implements dashboards, thinks outside the box
- Conducts deep dive analysis during escalations and provides for a sustainable solution
- Organizes processes for migration of reports / scorecards
- Identifies the automation possibilities and executes them to drive operational efficiencies
- Assists with process improvement opportunities by identifying possible areas of automation
- Manages multiple priorities efficiently and effectively
- Has ability to ensure timely generation of reports with appropriate measures for accuracy
- Develops QC checks for reports and makes appropriate recommendations where applicable
- Helps in data mining and effective use of data to drive business goals
- Effectively work and communicate with all departments within EXL Services and MICC department to fulfill client requirements in a prompt and efficient manner.
- Ability to share knowledge \& provide new insights and developments with other analysts in order to aid in development.
- Operates in a team\-oriented environment with a strong sense of responsibility toward team members and engagement objectives.
+ Works with peers to develop better procedures and client offerings, solve problems and investigate issues.
Qualifications: Bachelor’s degree (B.Com, BBA, B.Sc, B.A., etc.).
English \& French \- Language
Certifications in Excel/Analytics (added advantage)