Executive

Job Description

• *Role Summary:**

The Call Center Executive plays a vital role in delivering exceptional customer service by handling inbound and outbound calls efficiently and professionally. This position involves addressing customer inquiries, resolving issues, and providing information about products or services. The ideal candidate will possess excellent communication skills, empathy, and the ability to work well under pressure.

**Key Responsibilities**

• Responsible for making/receiving calls, handling patient queries, booking appointments.

• Lead Capturing from various sources into the CRM.

• Follow up on old leads and book appointments as per doctor available slots.
• Follow up till Registrations, make sure to capture accurate lead channels.
• Attend feedbacks and escalate it to the top management.

• Maintain a high level of professionalism and customer service standards during all interactions.

• Accurately document customer interactions, including details of inquiries, complaints, or resolutions, in the Leadsquared.

• Meet or exceed individual targets, including call handling metrics, quality scores, and customer satisfaction ratings.

• Continuously improve product knowledge, communication skills, and problem\-solving abilities through training and self\-development.

• Adhere to company policies and procedures, including confidentiality and data security guidelines.

• *Qualifications:**

• High school diploma or equivalent required; Bachelor's degree preferred.

• Previous experience in a customer service or call center role preferred.

• Excellent verbal and written communication skills.

• Strong active listening and problem\-solving skills.

• Ability to remain calm and composed under pressure.

• Proficiency in using call center software and CRM systems.

• Basic computer skills and familiarity with Microsoft Office suite.

• Flexibility to work various shifts, including evenings, weekends, and holidays if required.

• *Preferred Qualifications:**

• Additional language proficiency is a plus, especially if serving a multilingual customer base.

• Experience with sales or upselling techniques.

• Knowledge of industry\-specific regulations and compliance standards.

• Certification or training in customer service or call center operations.

**Working Conditions**

• This position primarily operates in a call center environment.

• May require sitting for extended periods and using a headset for communication.

• Must be able to work flexible hours, including evenings, weekends, and holidays as needed.

• Rotational week off’s and comp off’s.

**Key performance indicators (KPIs)**

1\. Sales Conversion Rate: Achieve a monthly sales conversion rate as defined by the management.

2\. Quality of Sales Interactions: Maintain a minimum score on quality assessments, ensuring adherence to sales processes, product knowledge, and professionalism.

3\. Customer Satisfaction (CSAT) Score: Aim for a CSAT score based on post\-sales interaction surveys, reflecting customer satisfaction and positive experiences.

4\. Number of Sales Calls Made: Complete a minimum outbound calls (follow ups) per day to proactively engage with potential customers.

• *Location \& Work Days:**Hyderabad (Jubilee Hills), 5 days in\-office.

Job Snapshot

Updated Date

30\-10\-2026

Job ID

JOB11

Department

Marketing

Location

Corporate Office, Hyderabad, Telangana, India

Experience

1 \- 2 Years

Employee Type

Permanent