Executive Service Planner - Hyderabad

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry\-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil\-pestcontrolindia.com

• *Requirements**

About the Role

• The Service Planner / Sr. Service Planner is responsible for end\-to\-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross\-functional teams to ensure smooth and timely service delivery.
• The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi\-functional team and this involves collaboration with the internal team and external stakeholders.

• *Job Responsibilities:**

• Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and \>95% usage of Service Companion (SCP)
• Support digital transition and maintain the accuracy of consumption, TOS, and service data
• Coordinate with IT for new users or device\-related issues
• Ensure error\-free documentation and adherence to the ticket\-based callout process
• Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints
• Prioritise planning to reduce service backlog and ensure “On\-Time” delivery
• Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues
• Track technician\-wise productivity, efficiency, and service delivery KPIs
• Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
• Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends
• Assist AOM/OM/ABM/BM in monitoring field KPIs
• Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments
• Raise unresolved issues to next\-level management for resolution
• Ensure leave planning and service continuity without disruption

• *Key Result Areas:**

• On\-time Service Planning
• Data Accuracy
• SCP Utilisation
• Schedule Adherence
• Reporting \& Analysis
• Cross\-Team Coordination

• *Competencies (Skills essential to the role):**

• Detail Orientation
• Planning \& Organizing
• Analytical Thinking
• Customer Focus
• Negotiation Skills

• *Educational Qualification / Other Requirement:**

• Minimum graduate, with 1–3 years of relevant experience
• Basic computer skills required (advanced proficiency is a plus)
• Knowledge of MS\-Office/G\-Suite
• Willing to travel occasionally within the division

• *Role Type / Key working relationships:**

• Individual contributor role
• External\- Customers and customer representatives
• Internal \- Sales, Operations, Business support functions

• *Benefits** **What can you expect from RPCI?**

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who

make our company what it is. We believe in

• Service
• Relationships
• Teamwork
• Responsibility

• *DEI statement:** At RPCI, we believe in commitment to build an inclusive, varied workplace

welcoming to people of all backgrounds.