Executive -Vendor Operations

• *Job Description:**

● **Rider Support**: Serve as the primary point of contact for active riders (vendors), providing immediate support over the call

● **Booking Management**: Manage and manually assign bookings that are require specific coordination

● **Trip Coordination**: Call riders and customers to coordinate pick\-up locations, clarify addresses, or navigate toensure successful trip commencement.

● **Rider Support** (Outbound): Make outbound calls to riders who are active in the system (Welcome call /acceptance rate, low online hours)

● **Emergency Handling**: Serve as the first point of contact for riders

● **Compliance Checks**: Remind riders via call or message about immediate compliance needs (e.g., license expiry, app update, mandatory training).

● **Daily Briefs**: Prepare quick daily summaries on major operational hurdles, fleet availability gaps.

• *Job specifications:**

• Excellent phone communication and active listening skills.
• High ability to multitask and manage call volumes. Strong problem\-solving and conflict resolution skills over thephone.
• Fluency in Tamil and basic English is mandatory.

• *Experience level:**

Minimum 1\-2 years of experience in a call center, customer service, or a dispatch/operations control desk

• *Qualification:**

Bachelor's degree (any field)

Job Types: Full\-time, Permanent

Pay: ₹18,000\.00 \- ₹20,000\.00 per month

Benefits

• Flexible schedule
• Paid sick time
• Paid time off
• Provident Fund

Education

• Bachelor's (Required)

Experience

• Domestic voice process: 1 year (Required)

Language

• Tamil (Required)
• English (Required)

Work Location: In person