Facility Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Facilities Manager will lead comprehensive facility operations for JLL's Gurgaon site, with strong expertise in soft services management and audit compliance. This role demands a confident leader capable of managing diverse teams, ensuring service excellence across housekeeping, security, landscaping, pest control, and other soft services while maintaining rigorous audit standards and operational compliance.

Key ResponsibilitiesSoft Services Management

Oversee end\-to\-end soft services operations including housekeeping, security services, reception, landscaping, pest control, waste management, and pantry services

Develop and implement service level agreements (SLAs) and key performance indicators (KPIs) for all soft service vendors

Conduct regular quality inspections and service audits to ensure adherence to JLL standards

Drive continuous improvement initiatives to enhance service delivery and occupant experience

Manage vendor selection, contract negotiations, and performance evaluations for soft service providers

Audit Management and Compliance

Lead internal and external audits including ISO certifications, safety audits, fire audits, and statutory compliance audits

Prepare comprehensive audit documentation, checklists, and compliance reports

Implement corrective and preventive actions (CAPA) based on audit findings

Maintain up\-to\-date knowledge of regulatory requirements and industry standards

Ensure 100% compliance with local municipal regulations, labor laws, and environmental norms

Coordinate with statutory authorities for inspections and permit renewals

Team Leadership and Development

Confidently lead, mentor, and develop a multi\-disciplinary facilities team of 15\-25\+ members including supervisors, technicians, and support staff

Build high\-performing teams through effective communication, motivation, and performance management

Conduct regular team meetings, training sessions, and skill development programs

Handle conflict resolution and employee relations matters with professionalism

Foster a culture of accountability, safety consciousness, and service excellence

Manage team schedules, attendance, and resource allocation efficiently

Operations Management

Oversee daily facility operations ensuring seamless service delivery across all touchpoints

Monitor hard services including HVAC, electrical systems, plumbing, fire safety, and building infrastructure

Implement robust preventive maintenance programs and emergency response protocols

Coordinate move management, space planning, and office setup activities

Manage access control systems, visitor management, and security protocols

Client and Stakeholder Management

Serve as the primary facilities contact for internal stakeholders and client representatives

Build strong relationships through proactive communication and responsive service delivery

Handle escalations professionally and implement effective resolution strategies

Present operational reports, performance dashboards, and improvement plans to senior management

Participate in client meetings and business review sessions with confidence

Budget and Financial Management

Develop, monitor, and control facility operating budgets ranging from INR 2\-5 Crores annually

Optimize costs while maintaining service quality through strategic vendor management

Track expenses, prepare financial reports, and provide variance analysis

Identify cost\-saving opportunities without compromising service standards

Health, Safety and Sustainability

Champion workplace safety through robust HSE programs and regular safety training

Conduct safety audits, risk assessments, and incident investigations

Drive sustainability initiatives including waste segregation, energy conservation, and green building practices

Ensure fire safety compliance, conduct evacuation drills, and maintain emergency preparedness

Maintain accident\-free workplace records and promote safety culture

QualificationsEducation and Experience

Bachelor's degree in Engineering, Hotel Management, Facilities Management, or related field

8\-12 years of progressive experience in integrated facilities management with strong soft services background

Minimum 4\-5 years in a leadership role managing large teams and multi\-service operations

Experience in commercial office buildings, corporate campuses, or large institutional facilities

Technical Skills and Certifications

In\-depth knowledge of soft services operations, vendor management, and service delivery standards

Strong understanding of audit processes including ISO 9001, ISO 14001, ISO 45001, and related certifications

Leadership and Soft Skills

Confident leadership presence with proven ability to command respect and inspire teams

Strong team handling capabilities with experience managing diverse, multi\-level teams

Excellent communication skills in English and Hindi (written and verbal)

Exceptional problem\-solving abilities and decision\-making confidence under pressure

Client\-facing expertise with professional demeanor and presentation skills

Strong negotiation and conflict resolution capabilities

Proactive, hands\-on approach with attention to detail

Ability to multitask and prioritize in fast\-paced environments

Key CompetenciesTeam Leadership and People Management

Audit Readiness and Compliance Management

Soft Services Excellence

Vendor and Contract Management

Stakeholder Relationship Building

Quality Assurance and Service Delivery

Safety and Risk Management

Budget Control and Cost Optimization

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well\-being and growth

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.