Feedback & Relationship Management Intern

• *Job description:**

• *Company Description**

EakPustak is transforming Indian classrooms by partnering with schools to replace heavy textbooks with digital ebooks on secure tablets. Our innovative solution is 80% lighter than traditional books, aligned with NEP 2020 and state boards, and designed for offline use, making it suitable for rural schools. Features like built\-in spine health tracking and a teacher analytics dashboard improve student focus, reduce injuries, and streamline educational management. Trusted by over 100 schools across India, EakPustak is committed to enhancing education through digital transformation. We are headquartered in Bhubaneswar and operate nationwide.

• *Role Overview**

We are looking for a proactive and confident intern to connect with schools that our team has already approached regarding our products and services. The primary responsibility will be to call school representatives, gather their feedback, understand their experience and requirements, and maintain accurate records of every interaction.

This role is ideal for candidates who have good communication skills, enjoy interacting with people, and want to gain practical experience in customer relationship management and business development.

• *Key Responsibilities**

• Call schools that have already been contacted by our team to collect feedback on Eak Pustak's products and services.
• Speak professionally with principals, school administrators, teachers, or other relevant representatives.
• Understand the school's level of interest, requirements, concerns, and overall response to our offerings.
• Collect feedback regarding product features, pricing, usability, service quality, and potential improvements.
• Record call outcomes, feedback, follow\-up requirements, and important observations in Google Sheets or Excel.
• Identify schools interested in further discussions, demonstrations, or potential collaboration and share these leads with the concerned team.
• Conduct follow\-up calls whenever required.
• Prepare brief daily or weekly reports summarising feedback, responses, and key findings.
• Maintain professional communication and positive relationships with school representatives.

• *Eligibility Criteria**

• Good verbal communication skills in English and Hindi.
• Comfortable making phone calls and speaking with school representatives.
• Basic knowledge of Google Sheets, Microsoft Excel, or similar tools.
• Good listening, documentation, and organisational skills.
• Self\-motivated, disciplined, and capable of working independently in a remote environment.
• Prior experience in telecalling, customer support, sales, or business development is an advantage but not mandatory.

• *What You Will Gain**

• Practical experience in customer feedback collection and relationship management.
• Exposure to the EdTech industry and school management solutions.
• Hands\-on experience with customer databases, feedback tracking, and reporting.
• An opportunity to develop professional communication, follow\-up, and business development skills.

• *How to apply**

• *Candidates should share their updated resume, portfolio/GitHub profile, and basic details at:**

contact@eakpustak.com

• *Please include:**

• Updated Resume
• Full Name
• Contact Number
• Email ID
• Year of Study
• Field/Branch of Study
• College/University Name
• Languages You Are Proficient In
• Current Location

Pay: ₹2,500\.00 per month

Benefits

• Flexible schedule
• Work from home

Work Location: Remote