Field Service Engineer

Detailed Duties and Responsibilities

PRIMARY

• *Customer support\- Installation**

Managing installation process

Understanding customer product and site requirements

Resolving issues at customer site

Ensure that guidelines and standards of work expected by Arshad Electronics are understood and met

Provide training to customers on operating the equipment

Provide supervisory and technical support to colleagues and communicate with staff at all levels

• *Understanding new equipment/technology**

Understanding of new technology and equipment

• *Sales**

To generate and attend courtesy call

• *After Sales Service**

Repair of faulty equipment both on site and in office

Adequate courtesy, free service calls

• *Coordination**

Coordination with the Service Coordinator.

• *Team management**

Co\-ordination and co\-operation with service team to achieve targets

• *Reports**

On time documentation filing

• *Any other task assigned by management from time to time depending on business requirement.**

• *KEY INTERNAL AND EXTERNAL INTERACTIONS**

• *Internal**

· Head Service

· Sales Manager

· Sales Back Office

· Office staff

• *External**

· Customers

· Vendors \& suppliers

• *KEY PERFORMANCE AREAS**

• (Key performance areas to be focused on to facilitate measurement of job performance)*

• *Key Result Area**

• *Key Performance Indicator**

§ Customer support

§ TAT adherence

§ Courtesy calls – target v/s actual

§ Complaint resolution

§ TAT adherence

§ Sales\- Service revenue

§ Target v/s Actual

Ø AMC

Ø Spares

§ Cost management

§ Budget v/s Actual

§ Documentation

§ Reporting

§ On time, accurate and complete

§ TAT adherence

Job Type: Full\-time

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Benefits

• Provident Fund

Experience

• total work: 1 year (Required)

Work Location: In person