Field Service Engineer- Chennai

Nungampakkam, Chennai, Tamil Nadu, India

Staff

Job Description

• *Job Description**

• Support the SIC in Implementing service strategies to achieve organizational objectives

• Implement business plan and strategy for respective areas in the respective zone in alignment to the organizational strategy, vision and goals

• Support the SIC in ensure leveraging of synergies to increase sales volume across the machine, services and spares, by ensuring a healthy information flow and governance on these functions

• Achieve service target and provide guidance to sales engineers for good performance and achieving expected targets.

• Evaluate and research on customer demands by analyzing feedback from internal as well as extra sources to deliver premium customer experience

• Building and maintaining strong relationships with key stakeholders, including customers, suppliers and internal departments, to ensure smooth delivery of service and spare parts.

• Continuously assess customer complaints and requests and provide timely and effective solutions aligned with the clients' needs

• Ensure machine commissioning with in target period with signing of commissioning report

• Closing service request with in the target period 90% complaint closing on same day with signing of service report

• Carry out preventive maintenance warranty / ASC as per the guidelines

• Generating service revenue through non warranty service , Annual service contract as per target.

• Arrange to send ASC quote to customer after expiry of warranty period and follow up for ASC Order

• Generating spares enquiry during service visit and achieve target.

• Arrange for quotation from HO spares dept.

• Ensure targeted Hit Ratio from enquiry to sale for spares business

• Achieving revenue of ASC / Spares as per monthly target

• Ensure adherence to business excellence processes and procedures in all activities related to the department

• Suggest and use of latest technologies and tools for market analysis and, CRM, Dashboarding and real time reporting for service

• Use of technology to automate and enhance efficiency of the service process

Job Snapshot

Updated Date

27\-10\-2026

Job ID

Job1199

Org Structure

Management

Location

Nungampakkam, Chennai, Tamil Nadu, India

Employee Type

Staff

Employee Sub Type

Staff \- Probationer