Field Service Technician

Job Title: RO Technician

Department: Installation \& Technical Service

Reports To: Service Supervisor / Team Lead

Job Summary

Responsible for on\-site installation, servicing, and maintenance of RO machines, under\-sink RO units, bottling

plants, and workplace water purification systems, ensuring quality installation and timely closure of service tickets

through the company app.

Key Responsibilities

• Install RO machines (standard and under\-sink models) at residential and commercial sites per technical

guidelines

• Install and commission bottling plants and workplace/commercial purification systems
• Perform plumbing and electrical connections required for installation (inlet/outlet lines, pump wiring, tank

fittings)

• Test installed systems for leaks, pressure, flow rate, and water quality before handover
• Diagnose and repair faults in RO systems, purifiers, and bottling equipment (membranes, pumps, filters,

UV/UF units, tanks)

• Perform preventive maintenance and scheduled servicing visits
• Close every job via the company's dedicated app by accurately filling out the FSR (Field Service Report)

— including work done, parts used, customer signature, and photos where required

• Maintain and account for spare parts/tools issued for each job
• Explain product usage, maintenance tips, and AMC plans to customers
• Strictly adhere to all company policies, SOPs, and safety protocols during installation and service visits
• Escalate unresolved or complex issues to the supervisor/technical team promptly

Skills \& Qualifications

• ITI/Diploma in Electrical, Mechanical, or Electronics (or equivalent technical training)
• 1–3 years' experience in RO/water purifier installation and service; experience with bottling plants or

commercial purification systems preferred

• Working knowledge of plumbing, electrical wiring, and RO/UV/UF purification technology
• Comfortable using a smartphone/app for job assignment, FSR filling, and ticket closure
• Good communication and customer\-handling skills

Other Requirements

• Must own a two\-wheeler with a valid driving license (mandatory, for travel to installation/service sites)
• Physical ability to lift and install equipment, including bottling plant components
• Punctual and disciplined in following company policy, uniform/ID protocols, and reporting timelines
• Basic documentation skills for accurate FSR entrie

Kindly share your resume at madhu.s@helloboon.com

Pay: ₹20,000\.00 \- ₹30,000\.00 per month

Work Location: On the road