Field Service Technician

• *Job Description \- Service Technician (Pump \& Control Unit)**

• *Department**: After\-Sales Service/Technical Support \- **Kessel India Drainage Pvt Ltd.**

• *Location:** Bangalore (Field\-based, with weekend PPM support)

• *Reporting To:** Regional Service Manager/After\-Sales Head

• *Job Summary:**

The Service Technician will be responsible for performing preventive and corrective maintenance of Pump \& Control Units installed at client sites. The role includes PPM (Planned Preventive Maintenance) activities, especially during weekends, along with installation, commissioning, troubleshooting, and after\-sales technical support. The technician will coordinate closely with the Regional Manager and the Drainage Systems \& Installation teams to ensure high service quality and customer satisfaction.

• *Key Responsibilities:**

· Perform scheduled PPM and corrective maintenance for Pump \& Control Units.

· Conduct operational checks, fault diagnosis, and performance verification.

· Ensure smooth running and optimal performance of installed systems.

· Assist in installation and commissioning of Pump Stations, Lifting Stations, and Control Panels at customer sites.

· Ensure systems are installed per manufacturer standards and site requirements.

· Attend to service calls, identify issues, and perform necessary repairs or replacements.

· Support BMS/Modbus integration and troubleshoot wiring, sensor, or communication issues.

· Coordinate activities with the Regional Manager and project team for timely execution.

· Maintain detailed service reports, checklists, and customer sign\-offs after each visit.

· Escalate unresolved issues or technical challenges to higher technical support.

· Provide on\-site technical guidance and operational training to end users.

· Represent the company in a professional manner and ensure customer satisfaction.

· Follow all safety protocols during site activities.

· Ensure proper handling of tools, equipment, and control systems.

• *Qualification \& Experience:**

· ITI/Diploma in Electrical, Mechanical, or Instrumentation Engineering.

· 1\-3 years of field experience in pump systems, control panels, or wastewater system preferred.

· Knowledge of Modbus/BMS integration will be an added advantage.

**Skills Required**

· Strong understanding of pump operations and control logic.

· Ability to read electrical diagrams and troubleshoot control panels.

· Hands\-on experience with installation and maintenance tools.

· Excellent communication and coordination skills.

· Willingness to work on weekends and travel to various sites as required.

• *Key Performance Indicators (KPIs):**

· Timely completion of scheduled PPM activities.

· Reduction in repeat service calls.

· Customer satisfaction rating.

· Accuracy and completeness of service documentation.

Pay: ₹25,000\.00 \- ₹30,000\.00 per month

Benefits

• Cell phone reimbursement
• Health insurance
• Leave encashment

Work Location: In person