Deloitte is looking for a Five9 Senior Consultant specializing in Technical Transformation for Sales & Service Customer engagements, based in Hyderabad. This full-time pre-sales role involves guiding clients through the technical evaluation and design of Five9-based solutions to transform their customer contact operations. Your primary responsibility will be to conduct detailed discovery sessions, map client business processes to Five9's cloud contact center capabilities, and architect solution proposals that address specific sales and service use cases. You will work alongside delivery and sales teams to create demonstrable proof-of-concepts, lead technical workshops, and ensure proposed architectures are both feasible and aligned with client IT ecosystems. The position requires a consultant who can bridge business needs with technical implementation, possessing strong knowledge of contact center technologies, CRM integrations, and cloud deployment models. Based in Hyderabad, you will support Deloitte's technology consulting practice by enabling clients to realize operational efficiency and enhanced customer experience through innovative pre-sales design.
Specialist Manager - Account Management - Brand, Marketing and Communication - Hyderabad/Bengaluru
Deloitte · Hyderabad, Telangana, India