Forward Deployed Engineer - II

### **About the Team**

Want to be the engineer who turns our Voice AI platform from a product into a production\-grade solution inside a client's business? Then joining us as a Forward Deployed Engineer might be the perfect fit for you!

When enterprises trust our voicebot AI to handle thousands of live customer conversations daily, onboarding them right and keeping things running smoothly isn't optional — it's mission\-critical. Our FDE team is the technical backbone of every client relationship, responsible for taking clients from signed contract to successful production deployment and beyond.

We operate with a strong ownership mindset. Our team moves fast, communicates clearly, and treats every client deployment like a product launch. We work closely with Product, Infra, Biz and Platform Engineering to ensure what we learn in the field shapes how we build.

As a **Forward Deployed Engineer**, you'll work alongside a sharp, client\-obsessed team who thrive on solving real\-world problems at the intersection of Voice AI and enterprise operations.

We know how to party as hard as we work! When we’re not solving customer problems, you can find us discussing the latest tech trends, sharing our favorite books and games, or simply unwinding over a hot cup of chai.

If you want a role where no two days look the same and your work directly impacts how businesses talk to their customers, come join us!

### **About the Role**

As a **Forward Deployed Engineer** in our Voice AI team, you will be the primary technical owner for client deployments on our B2B voicebot platform. You'll work directly with clients to understand their requirements, configure and deploy voicebot solutions, build customisations, resolve production issues, and ensure ongoing success\- acting as the bridge between our platform's capabilities and the client's business needs.

If you're someone who loves owning outcomes end\-to\-end, this role is built for you.

### **What you will do**

• Own end\-to\-end client onboarding, from requirement gathering and solution design to platform configuration, UAT, and production go\-live
• Conduct technical discovery sessions to map client needs
• Design custom conversation flows and integration logic for clients
• Develop POCs and prototypes for development
• Troubleshoot and resolve production issues across the stack
• Build technical solutions to bridge gaps between our platform and client systems
• Stay updated with emerging tech cultures and identify the right opportunities to implement them
• Contribute to improving onboarding frameworks and FDE tooling

### **What you will need**

• Bachelor's degree in Computer Science, Engineering, or a related field
• 2\-5 years of experience in software engineering or forward deployed engineering or a client\-facing technical delivery role in a B2B SaaS or AI product company
• Proficiency in Python and/or Go with hands\-on experience building and debugging technical systems
• Strong understanding of database systems (e.g., MySQL, PostgreSQL, MongoDB)
• Familiarity with cloud platforms (AWS/GCP/Azure) and basic containerization concepts (Docker, Kubernetes)
• Working knowledge of Voice AI concepts\- ASR, TTS, LLM\- or strong willingness to learn rapidly
• Exposure to telephony infrastructure (SIP, VoIP, CPaaS providers) is a strong plus
• Excellent communication skills\- ability to explain a production outage to a CXO and a config change to a developer in the same meeting
• Structured problem\-solving approach
• Prior experience with conversational AI platforms, contact center tech or LLM\-based applications is highly preferred

### **About us**

Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.

• *Curious about life at Meesho? Explore our Glassdoor \- our people have a lot to say and they've helped us become a loved workplace in India.**

### **Our Mission**

Democratising internet commerce for everyone — Meesho (Meri Shop) started with a single idea in mind: to be an e\-commerce destination for Indian consumers and to enable small businesses to succeed online.

We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho’s large and diverse customer base, state\-of\-the\-art tech infrastructure, and pan\-India logistics network through trusted third\-party partners.

Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi\-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India’s e\-commerce ecosystem.

### **Culture and Total Rewards**

Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people\-centric culture, dedicated to hiring and developing exceptional talent.

Total rewards at Meesho comprise a comprehensive set of elements — monetary, non\-monetary, tangible, and intangible. Our 9 guiding principles, or "Mantras," are the backbone of how we operate, influencing everything from recognition and evaluation to growth discussions. Daily rituals and processes like “Problem First Mindset,” “Listen or Die,” our Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles.

We offer competitive compensation — both cash and equity\-based — tailored to job roles, individual experience, and skill, along with employee\-centric benefits and a supportive work environment. Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness. This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness\-related perks.

To support work\-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance. Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace. Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans further enrich the Meesho experience.

At Meesho, we are committed to creating an inclusive and accessible workplace where every individual can thrive. In compliance with the **Rights of Persons with Disabilities Act, 2016**, we uphold the following principles:

• **Equal Opportunity**: We ensure that employment opportunities are never denied on the grounds of disability if the candidate is otherwise competent to perform the job.
• **Accessible Workplace**: Our facilities are designed to be fully accessible, with amenities and assistive devices provided to support differently abled individuals in their work.
• **Inclusive Hiring Process**: We adopt a transparent and non\-discriminatory selection process, including providing application forms in alternate formats and offering reasonable accommodations during interviews upon request.
• **Career Growth**: We provide adequate training post\-recruitment and pre\-promotion, with training materials available in accessible formats to enable equal career progression.
• **Support \& Confidentiality**: A dedicated liaison officer/committee addresses concerns and grievances, while maintaining strict confidentiality of disability\-related information.
• **Awareness \& Inclusion**: We conduct awareness programs to promote a culture of inclusivity across the organization.

Meesho welcomes applicants and employees of all abilities and is dedicated to fostering an environment where differently abled persons can achieve their full potential.

Know more about Meesho here : https://www.meesho.io/

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.