Fresher | US Customer Support

• *Customer Support Executive \- International E\-commerce Voice Process** \| **Salt Lake, Sector V, Kolkata, West Bengal**

Hiring Customer Support Executives for an international e\-commerce voice process in Kolkata. Candidates with excellent English communication skills are encouraged to apply. Freshers who have completed their 12th standard are eligible.

• *Job Responsibilities**

• Handle customer queries through voice calls and provide appropriate assistance.
• Communicate professionally in English with international customers.
• Understand customer concerns and provide accurate information and solutions.
• Follow company guidelines and maintain service quality standards.

• *Eligibility Criteria**

• Minimum qualification is 12th pass.
• Freshers are welcome to apply.
• Excellent English communication skills are required.
• Candidates must be based in Kolkata or nearby locations.
• Immediate joiners only.
• Candidates must be comfortable working evening, night and graveyard shifts.
• Planned leave will not be permitted during the first 90 days, except weekly offs.

• *Salary and Benefits**

• *CTC**: Rs. 27,000 per month
• *In\-hand salary:** Rs. 22,300 per month
• *Statutory bonus**: Rs. 2,800, as applicable

• *Working Schedule**

• Five working days per week.
• Rotational shifts.
• Shift duration is 9\.5 hours, scheduled between 4:00 PM and 10:30 AM.
• Weekly offs will be provided as per the shift schedule.

• *Interview Process**

• HR interview
• Typing assessment on a desktop or computer
• Manager interview
• Language assessment

• *All interview rounds will be conducted at the office. Candidates must be available to attend the interview in person.**

Only local candidates who can attend the office interview and join immediately should apply.

Pay: ₹10,000\.00 \- ₹15,000\.00 per month

Benefits

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s)

• Kindly provide your 10\-digit mobile number for phone call interview without country code or spaces (Example: 9810198101\).

Work Location: In person