- *Apply or Email your resume with recent photograph to**
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career@advancedhairstudioindia.com
Position : **Front Desk Executive/ Manager**
Gender : **Male, Female**
No. of open positions : **1**
Experience : **5\+ years**
Reporting To : **Regional head/ National Head**
- *We are seeking a dynamic, professional, and customer\-focused Front Desk Executive to be the face of our studio. This individual will be responsible not only for managing day\-to\-day front desk operations and guest relations but also for supporting business development and local marketing initiatives. The ideal candidate will act as a key liaison between clients and Advisors, ensuring high levels of satisfaction and contributing to the studio’s growth objectives.**
- *Client Management \& Front Desk Operations**
- **Manage front desk operations with efficiency and professionalism, ensuring all visitors receive a warm and personalized experience.**
- **Coordinate with Advisors to schedule consultations and help them meet individual sales targets and earn incentives.**
- **Handle inquiries via phone, email, and walk\-ins, providing accurate information on services, pricing, and appointment availability.**
- **Uphold and enforce all Brand Standards at the front desk and across the studio.**
- **Maintain a clean, organized, and professional front office area at all times.**
- **Supervise front office staff (if applicable), including assigning shifts and monitoring performance.**
- *Business Development \& Marketing Support**
- **Actively support lead generation, nurturing, and conversion by following up with inquiries and walk\-ins.**
- **Collaborate with the sales team and Studio Manager to track leads and ensure timely follow\-ups.**
- **Participate in local marketing activities, such as organizing in\-clinic events, referral campaigns, and community outreach programs.**
- **Maintain a database of leads, prospects, and regular clients for ongoing business engagement.**
- **Collect and analyze client feedback to support service improvements and retention strategies.**
- *Reporting \& Operational Oversight**
- **Compile and report on daily/weekly front desk performance metrics, including footfall, lead conversion, and client satisfaction.**
- **Maintain high standards of conduct, dress, hygiene, and appearance for both yourself and team members at the front desk.**
- **Create efficient shift schedules and manage day\-to\-day workflow to ensure seamless operations.**
- **Ensure the front desk area complies with hygiene, safety, and operational protocols.**
- *Desired Candidate Profile:**
- **Proven track record in lead generation, pre\-sales, or front\-line sales, with a focus on achieving targets.**
- **Excellent communication skills in English, Hindi, and one regional language (as per location).**
- **Strong interpersonal skills, telephone etiquette, and the ability to handle high\-pressure customer interactions with ease.**
- **Prior experience in operations or front office management is an advantage.**
- **Highly motivated, well\-organized, and results\-driven with strong attention to detail.**
- **Presentable, confident, and professionally groomed, with a welcoming demeanor.**
- **Willingness to contribute to business growth through active involvement in sales and marketing initiatives.**
- *Additional Skills (Preferred):**
- **Experience with CRM software and appointment scheduling tools.**
- **Understanding of studio/clinic operations in the beauty, aesthetics, or healthcare industry.**
- **Social media or digital outreach experience (bonus for marketing support).**