Front Desk Receptionist

JOB DESCRIPTION: FRONT DESK EXECUTIVE \& PATIENT CARE COORDINATOR

Company: Elite Dermadent

Location: Thane, Maharashtra

Employment Type: Full\-Time (Onsite)

Department: Front Office / Patient Administration

Reporting To: Clinic Manager / Lead Consultant

ABOUT ELITE DERMADENT

Elite Dermadent is a premier aesthetics and dental clinic in Thane specializing in integrated skin, hair, and advanced dental treatments. We combine clinical precision, state\-of\-the\-art medical technology, and personalized hospitality to deliver exceptional patient care.

ROLE SUMMARY

The Front Desk Executive \& Patient Care Coordinator serves as the initial and primary face of Elite Dermadent. This role oversees the complete patient journey—from inquiry and scheduling to in\-clinic hospitality, billing, post\-treatment follow\-up, and service re\-booking. The ideal candidate blends five\-star hospitality with active patient relationship management, proactive treatment follow\-ups, and ethical cross\-selling/upselling across dermatology and dentistry services.

KEY ROLES \& RESPONSIBILITIES

1\. Patient Experience \& Reception

\- Welcome incoming patients and visitors with a warm, professional, and empathetic demeanor.

\- Administer patient check\-ins, record verification, medical history intake, and consent documentation.

\- Maintain the front lounge, reception zone, and consultation waiting areas to ensure an immaculate, upscale aesthetic.

\- Address patient queries regarding treatments, general procedures, and appointment wait times to ensure minimal delays.

2\. Appointment Management \& Patient Follow\-Ups

\- Manage clinic schedules for dermatologists, cosmetologists, and dental specialists using clinic practice management or ERP software.

\- Coordinate room turns, doctor availability, and treatment equipment availability to prevent double\-booking or downtime.

\- Run structured post\-treatment follow\-up schedules: contact patients to check on recovery, procedural comfort, and homecare adherence.

\- Actively track and recall patients for due maintenance sessions, periodic dental cleanings, skin treatment sittings, and follow\-up consultations.

\- Execute confirmation calls, reminder SMS/WhatsApp messages, and no\-show re\-engagement outreach.

3\. Upselling, Cross\-Selling \& Revenue Growth

\- Identify opportunities to upgrade individual consultations into comprehensive treatment packages (e.g., laser hair reduction packages, multi\-step facial rejuvenation regimens, full\-mouth rehabilitation).

\- Cross\-sell complementary clinical services across departments (e.g., recommending teeth whitening or smile aligners to aesthetic/bridal skin clients, and aesthetic dermatology to dental patients).

\- Recommend prescribed post\-procedure homecare products, professional sunscreens, oral hygiene kits, and cosmeceuticals at checkout.

\- Educate patients on ongoing seasonal campaigns, annual dental memberships, and combo treatment plans.

4\. Lead Conversion \& Patient Communication

\- Handle inbound calls, patient WhatsApp messages, and website inquiries with swift response times.

\- Brief prospective clients on available service offerings (such as laser treatments, skin rejuvenation, hair restoration, teeth whitening, aligners, and root canals).

\- Follow up on warm leads, consultation quotes, and pending treatment plans to facilitate booking conversions.

5\. Billing, Cash Handling \& Day\-End Reporting

\- Generate accurate invoices, treatment package receipts, and payment transactions across POS machines, UPI, net banking, and cash.

\- Handle petty cash, register closures, and daily reconciliation sheets.

\- Coordinate with insurance providers or third\-party EMI/financing partners for dental or cosmetic packages.

6\. Cross\-Functional Coordination \& Operations

\- Liaise with clinical assistants, nurses, and doctors to ensure smooth room flow.

\- Track and manage front\-desk stationery, patient amenities, brochure displays, and over\-the\-counter homecare product inventory.

\- Gather authentic patient reviews (such as Google Reviews) and feedback ratings prior to patient check\-out.

REQUIRED QUALIFICATIONS \& SKILLS

Education \& Experience

\- Education: Graduate (Bachelor's degree in any stream) or Higher Secondary Certificate (HSC) with relevant experience.

\- Experience: 1–3\+ years of experience as a Front Desk Executive, Client Coordinator, or Receptionist in a dermatology clinic, dental clinic, aesthetic center, or premium hospital setup.

\- Track record in patient follow\-ups, service upselling, retail cosmeceutical sales, or conversion of treatment plans is a distinct advantage.

Competencies \& Technical Skills

\- Language Proficiency: Fluent in spoken and written English and Hindi. Working knowledge of Marathi is highly preferred for Thane clientele.

\- Technical Savvy: Hands\-on experience with Clinic Management Systems / ERP software (e.g., Practo, Clinicea, Lybrate, or similar), MS Excel, WhatsApp Business, and POS billing systems.

\- Sales \& Communication: Persuasive interpersonal skills with an ethical, patient\-centric approach to upselling and cross\-selling clinical care.

\- Grooming \& Presence: Well\-groomed, articulate, punctual, and comfortable working in a high\-touch aesthetic healthcare environment.

\- Soft Skills: Active listening, objection handling, calm crisis\-handling, multi\-tasking under peak patient traffic, and customer\-first orientation.

Pay: From ₹25,000\.00 per month

Work Location: In person