Front Office Assistant

• *Core Responsibilities**

• **Guest Services \& Communication:** Welcome guests, handle check\-ins/check\-outs, and respond to phone or in\-person inquiries regarding hotel amenities, local attractions, and room rates.
• **Reservations \& Room Management:** Manage room assignments, update booking statuses, and maximize occupancy in the Property Management System (PMS).
• **Billing \& Cashiering:** Process payments, verify credit card authorizations, and maintain accurate records of financial transactions and daily cash drawers.
• **Problem Resolution:** Listen to guest complaints or requests, de\-escalate stressful situations, and take prompt action to resolve issues.
• **Cross\-Department Coordination:** Work closely with the housekeeping team for room readiness, the concierge/bell desk for luggage and transportation, and sales for group bookings. \[1, 2, 3, 4, 5, 6, 7, 8]

• *Typical Requirements \& Qualifications**

• **Education \& Experience:** High school diploma or equivalent; hospitality/hotel management degrees or prior customer service experience are highly preferred.
• **Technical Skills:** Proficiency in a Hotel Property Management System (PMS) and basic Microsoft Office applications.

Pay: ₹13,000\.00 \- ₹18,000\.00 per month

Benefits

• Provident Fund

Work Location: In person