Job Description

*Job Title:** Hotel Operations Executive**Location \- Gurgaon ( Sec 32 )Job Summary:**

We are looking for a **Hotel Operations Executive** to manage post\-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

*Key Responsibilities:**

Manage post\-booking queries, modifications, and cancellations.
Coordinate with hotels for confirmations and issue resolution.
Provide customer support via calls, emails, and chats.
Handle escalations, refunds, and payment discrepancies.
Maintain booking records and improve processes.

*Requirements:**

**Experience:** 1\+ years in hotel reservations, operations, or customer service.
**Skills:** Strong communication, problem\-solving, and coordination.
**Technical:** Familiarity with OTA booking systems is a plus.

*About Us**

\- Bootstrapped itself till IPO

\- 2nd Largest OTA

Easy Trip Planners Limited commenced operations in 2008\. We have a certificate of accreditation from the International Air Transport Association, approval as a travel agent from the Ministry of Tourism, Government of India, and are an allied member of the Indian Association of Tour Operators. We operate across three distinct distribution channels of B2B2C (business to business to customer), B2C (business to customer), and B2E (business to enterprise) providing us access to a diversified customer base. We have offices across Delhi, Mumbai, Noida and Bengaluru in India and USA, Philippines, Singapore, Dubai, Thailand and UK. Our shares are listed on the National Stock Exchange and the BSE. We provide end\-to\-end travel solutions for all travel needs such as Airline Tickets, Taxi \& Private, Cab Booking, Travel Insurance, Rail and Bus Tickets, Activities and Attraction Tickets, Hotel Booking, Customized Holiday Packages, and Visa Processing Services, under one roof with a click of a button. Read more at: https://www.easemytrip.com/about\-us.htm.

Pay: ₹25,000\.00 \- ₹30,000\.00 per month