Front Office

• *Job Overview**

• **Job Title:** Front Desk cum Billing Executive
• Qualification: Any Graduate.
• Experience: 2\+ Years.
• Location: Patna

• *Key Responsibilities1\. Front Desk \& Patient Relations**

• **Patient Greeting:** Welcome couples and visitors with warmth, empathy, and professional decorum.
• **Appointment Scheduling:** Manage digital calendars, book consultations, and coordinate follow\-up appointments for doctors, counselors, and embryologists.
• **Check\-In \& Check\-Out:** Guide patients through registration, verify their identity documents, and manage patient flow to minimize wait times.
• **Query Management:** Answer inbound calls, respond to emails, and address general inquiries regarding IVF center services, doctor availability, and generic package details.
• **Confidentiality:** Maintain strict privacy standards regarding patient data and highly sensitive fertility records (complying with medical privacy laws)

• *2\. Billing \& Financial Operations**

• **Payment Collection:** Process cash, credit/debit cards, UPI payments, and bank transfers securely.
• **Insurance \& Financing Coordination:** Assist patients with corporate health panels, medical insurance claims, or EMI financing options available for fertility treatments.

• *Interested candidates can share their CV to –prashant.hr@crystaivf.com/ 9289589009**

Pay: ₹12,000\.00 \- ₹20,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person