Front office executive / Care coordinator

Job Description – Front Office Executive / Care Coordinator

Department: Clinical Support

Employment Type: Contractual (Temporary Hiring – 1 Year)

Reporting To: Departmental Head / COO

Location: As per Company Requirement

About the Role

We are looking for a professional and customer\-focused Front Office Executive / Care Coordinator to join our Clinical Support team. The ideal candidate will manage front desk operations, coordinate patient appointments, ensure smooth communication between patients and medical staff, and provide excellent customer service.

Key Responsibilities

Welcome and assist patients and visitors in a professional manner.

Manage patient appointments, registrations, and follow\-ups.

Coordinate with doctors and internal departments for seamless patient care.

Handle patient queries, phone calls, and emails efficiently.

Maintain patient records and ensure documentation accuracy.

Support day\-to\-day front office and administrative activities.

Ensure a positive patient experience through excellent customer service.

Qualifications

Bachelor's Degree preferred.

3–4 years of experience in Front Office, Care Coordination, Customer Service, or a similar role.

Required Skills

Excellent communication skills in English, Hindi, and Marathi.

Strong interpersonal and customer\-handling skills.

Presentable personality with a professional attitude.

Good problem\-solving and organizational skills.

Ability to work in a fast\-paced environment.

Salary \& Benefits

Salary: ₹23,000 – ₹40,000 per month (CTC)

Employment Type: Contractual (1 Year)

Working Hours

Timing: 9:00 AM – 7:00 PM

Working Days: Monday to Saturday

Week Off: Sunday Fixed \+ One Rotational Off between Tuesday and Friday

Eligibility

Gender: Male / Female

Maximum Age: 35 Years

Interview Process

Total 3 Interview Rounds

If you want, I can also

make this JD in a professional Naukri/LinkedIn posting format.

Pay: ₹23,000\.00 \- ₹40,000\.00 per month

Work Location: In person