Front Office Executive

• *\*\*Job Role Clarity: Front Desk Staff\*\***

• *\*\*Position:\*\* Front Desk Staff**

• *\*\*Department:\*\* Reception**

• *\*\*Location:\*\* Trinity Hospital, Zirakpur, Punjab, India**

\*\*Position Summary:\*\*

The Front Desk Staff at Trinity Hospital serves as the first point of contact for patients, visitors, and callers. This role requires effective communication skills, an empathetic attitude, and a proactive approach to addressing missed calls, patient distress calls, managing cash transactions, and accurate data entry into the Hospital Management System (HMS).

\*\*Key Responsibilities:\*\*

1\. \*\*Patient Interaction:\*\*

\- Greet patients and visitors warmly, ensuring a positive and welcoming environment.

\- Communicate clearly and empathetically to address inquiries, appointments, and concerns.

\- Offer refreshments and direct visitors to appropriate areas or individuals.

2\. \*\*Call Management:\*\*

\- Answer incoming calls promptly, politely and professionally, directing calls to the appropriate department or individual.

\- Determine the purpose of the call and provide accurate information or route the call as needed.

\- Take and deliver messages accurately and completely

\- Proactively return missed calls and address patient distress calls with empathy and urgency.

3\. \*\*Cash Handling:\*\*

\- Manage cash transactions, issue receipts, and maintain accurate records.

\- Follow established cash handling procedures to ensure accuracy and security.

\- Monitor the reception area for security purposes.

4\. \*\*HMS Data Entry:\*\*

\- Accurately enter patient information, appointments, and other relevant data into the HMS.

\- Update patient records, insurance details, and billing information as required.

5\. \*\*Appointment Scheduling:\*\*

\- Efficiently schedule patient appointments, surgeries, and consultations in coordination with medical staff.

\- Confirm appointments and provide necessary information to patients.

6\. \*\*Ethical Practice:\*\*

\- Maintain patient confidentiality, respecting privacy and adhering to ethical standards.

\- Handle sensitive information and situations with professionalism.

\*\*Qualifications and Experience:\*\*

\- High school diploma or equivalent qualification.

\- Minimum \[1] years of experience in customer service, reception, or front desk roles in medical / Hospital environment setting. **Previous NABH work experience preferred.**

\*\*Key Competencies:\*\*

\- \*\*Attitude:\*\* Empathetic, patient\-focused approach, excellent communication skills.

\- \*\*Skill:\*\* Proficient in handling phone calls, cash transactions, and data entry.

\- \*\*Knowledge:\*\* Basic understanding of hospital processes, appointment scheduling, and patient interactions.

\*\*Assessment Criteria during HR Interview:\*\*

1\. \*\*Attitude:\*\*

\- Demonstrate effective communication skills and an empathetic attitude during role\-play scenarios.

\- Discuss how you handle patient inquiries and concerns with professionalism.

2\. \*\*Skill:\*\*

\- Explain how you manage incoming calls and handle missed or patient distress calls.

\- Describe your approach to handling cash transactions and maintaining accuracy.

3\. \*\*Knowledge:\*\*

\- Answer questions related to appointment scheduling, data entry, and maintaining patient confidentiality.

\- Explain the importance of maintaining a positive and welcoming environment at the front desk.

Pay: ₹15,000\.00 \- ₹22,000\.00 per month

Work Location: In person