Front office Manager / Salon Manager

A. Front office and customer management

• Working hours 11 AM \- 09 PM
• Supervise all front office activities and ensure smooth daily operations.
• Welcome customers professionally and manage appointments, walk\-ins, enquiries, and bookings.
• Ensure customers are properly guided regarding services, pricing, offers, and available packages.
• Handle customer complaints, feedback, and service\-related concerns professionally.
• Ensure proper customer follow\-up, appointment confirmation, and repeat\-visit conversion.
• Maintain accurate customer records and service histories in the salon software.

B. Technician and service coordination

• Allocate services to technicians based on the approved rotation system, availability, skill set, and customer requirements.
• Ensure fair and systematic distribution of services among available technicians.
• Monitor technician attendance, punctuality, grooming, discipline, and professional conduct.
• Coordinate between customers and technicians to minimize waiting time and service delays.
• Ensure technicians follow service protocols, hygiene standards, and management instructions.
• Escalate service refusals, staff conflicts, or operational issues to the appropriate authority.

C. Sales and revenue management

• Take responsibility for achieving assigned daily, weekly, and monthly branch sales targets.
• Monitor service revenue, product sales, customer count, and average bill value.
• Promote suitable salon services, packages, memberships, and retail products.
• Ensure product recommendations are appropriate to customer needs and are not misleading.
• Monitor pending leads, enquiries, conversions, appointments booked, and follow\-up status.
• Identify opportunities to increase repeat visits, cross\-selling, and customer retention.
• Review sales performance regularly and take corrective action when targets are not being achieved.

D. Billing, cash handling and reporting

• Ensure all services and product sales are billed accurately through the approved software.
• Verify daily collections, cash, UPI, card payments, refunds, and other transactions.
• Ensure discounts, complimentary services, cancellations, and bill adjustments are approved according to company policy.
• Monitor daily sales reports and ensure accurate and timely submission.
• Report discrepancies in billing, collections, inventory, or sales figures immediately.
• Ensure proper cash handover and adherence to financial control procedures.

E. Staff management and discipline

• Monitor staff attendance, duty schedules, shift timings, breaks, and leave requests.
• Ensure staff follow company policies, grooming standards, workplace discipline, and professional communication.
• Coordinate staff deployment according to customer flow and branch requirements.
• Address routine staff issues professionally and escalate serious or repeated violations to Operations/HR.
• Ensure proper handover of duties between shifts and maintain accountability among team members.
• Identify training needs and support the development of front office and technical staff.

F. Salon hygiene, safety and maintenance

• Ensure the reception, waiting area, service stations, washrooms, and other salon areas are clean and presentable.
• Verify that technicians maintain proper tool sterilization, hygiene, and service safety practices.
• Monitor product and consumable availability and report stock shortages promptly.
• Ensure equipment, lights, air conditioners, and other electrical appliances are used responsibly.
• Ensure lights, fans, and AC units are switched off after use and before leaving the respective areas.
• Report maintenance issues, equipment damage, and safety concerns without delay.

G. Inventory and product sales

• Monitor the availability of salon products, retail products, and consumables.
• Ensure products are issued, used, and recorded according to company procedures.
• Monitor product expiry dates, wastage, and unusual consumption.
• Encourage retail product sales and track individual and branch performance where applicable.
• Coordinate stock requests and report discrepancies to the designated authority.

H. Reporting and coordination with management

• Submit daily branch performance and operational reports within the prescribed timelines.
• Keep management informed about sales performance, staffing issues, customer complaints, and operational challenges.
• Ensure all required registers, incentive sheets, attendance records, and other trackers are updated accurately.
• Follow instructions issued by the Assistant Operations Officer, Head – Operations, and Directors.
• Implement company policies, operational procedures, promotional activities, and management decisions.
• Maintain confidentiality of company information, customer data, staff matters, and financial records.

Pay: ₹17,000\.00 \- ₹22,000\.00 per month

Benefits

• Paid time off
• Provident Fund

Work Location: In person