GCC Lead - Compute Platform Engineering (VMware + Azure)

• *Where Ambition Meets Innovation**

At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.

Join us as we create something extraordinary together.

• *Job Overview:**

The Lead Platform Engineering – GCC is responsible for managing a team of engineers providing Tier 1 and Tier 2 operational support across enterprise infrastructure platforms, including VMware, Cisco UCS, Azure Cloud.

This role ensures reliable day\-to\-day operations, timely incident resolution, and alignment with US\-based engineering teams. The position is execution\-focused, emphasizing operational excellence, technical troubleshooting, and team leadership within a global delivery model.

• *Key Responsibilities:**

• *Team Leadership**

• Manage and lead a team of approximately 8 engineers supporting multiple infrastructure towers including VMware, Azure, and UCS
• Assign and prioritize daily operational work, ensuring timely and accurate execution
• Act as escalation point for complex infrastructure issues
• Maintain alignment with US\-based leadership through regular communication and reporting

• *Infrastructure Operations**

• Support VMware environments including hosts, clusters, and virtual machines
• Support Cisco UCS compute infrastructure including hardware troubleshooting and lifecycle coordination
• Administer Microsoft Windows Server environments including Active Directory and system maintenance
• Support Azure IaaS environments including virtual machines and core services
• Execute standard procedures for provisioning, patching, upgrades, and decommissioning

• *Incident, Problem, and Change Management**

• Respond to incidents, perform troubleshooting, and drive resolution
• Support root cause analysis and contribute to problem management activities
• Execute approved changes in compliance with change management processes
• Maintain accurate documentation of incidents and resolutions

• *Vendor Coordination**

• Open and manage support cases with vendors including Microsoft, Red Hat, VMware/Broadcom, and Cisco
• Work with vendors to troubleshoot and resolve infrastructure issues
• Track vendor cases through to resolution

• *Operational Excellence**

• Follow and enforce standard operating procedures and runbooks
• Ensure compliance with patching, security, and operational standards
• Identify opportunities for process improvement and efficiency gains
• Contribute to documentation and knowledge sharing

• *What are we looking for?**

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast\-paced, team\-oriented environments. Our ideal candidates **pursue greatness**, **act with integrity**, and are **driven to help our clients succeed**. We value those who embrace creativity, continuous improvement, and contribute to a culture where we **win together** and **create and share joy** in our work.

• *Requirements:**

• 8 or more years of experience in infrastructure engineering or platform operations
• 2 or more years of experience leading technical teams in a global delivery model
• Hands\-on experience with VMware virtualization platforms
• Hands\-on experience with Cisco UCS compute infrastructure
• Hands\-on experience with Microsoft Windows Server and Active Directory
• Hands\-on experience with Azure Cloud services focused on IaaS
• Hands\-on experience with Unix/Linux systems with preference for RHEL
• Strong troubleshooting skills across compute, operating systems, and virtualization layers
• Experience working with enterprise vendors and managing support cases
• Working knowledge of ITIL processes including incident, problem, and change management
• Strong communication and coordination skills across global teams

• *Core Competencies:**

• Timely and effective resolution of Tier 1 and Tier 2 incidents
• Consistent operational support across all infrastructure platforms
• Effective coordination and communication with US based teams
• Adherence to operational, security, and compliance standards

• *Preference:**

• Experience working in a Global Capability Center environment
• Exposure to infrastructure automation tools such as Ansible or Terraform
• Experience supporting hybrid infrastructure environments across on\-premises and cloud

• *Work Conditions:**

• Standard India business hours with limited overlap required with US based team
• Participation in escalation support as needed

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