Virtusa is hiring a GCP Tech Support Agent at the T3 level for its operations in Bangalore Urban, Karnataka. This full-time role is focused on providing expert-level technical support for issues related to Google Cloud Platform (GCP) services and products. As a Tier 3 agent, the position involves handling escalated, complex technical cases that require deep product knowledge and advanced troubleshooting skills. Key duties include analyzing system logs, identifying root causes of platform outages or misconfigurations, and developing workarounds or solutions. Candidates must have proven experience in cloud infrastructure support, specifically with GCP core services like Compute, Storage, and Networking. Strong scripting abilities, familiarity with APIs, and excellent problem-solving skills are necessary to succeed in this challenging support capacity.