General Manager - Administration & Operations

NAVERA BUILDERS PVT. LTD.JOB DESCRIPTION – GENERAL MANAGER – OPERATIONS

• *Department:** Administration \& Operations
• *Location:** Thrissur, Kerala
• *Employment Type:** Full\-Time
• *Designation:** General Manager – Operations
• *Working Hours:** 9:30 AM to 6:00 PM
• *Working Days:** Monday to Saturday

1\. Job Summary

Navera Builders Pvt. Ltd. is seeking an experienced, strategic, and result\-oriented **General Manager – Operations** to oversee and streamline the overall business operations of the company. The role involves coordinating construction projects, site operations, procurement, administration, human resources, customer relations, and interdepartmental activities to ensure operational efficiency, cost control, quality, and timely project execution.

The ideal candidate should have strong leadership skills, extensive experience in the construction or building industry, and the ability to manage multiple departments while achieving organizational objectives.

2\. Key Roles \& Responsibilities

• *A. Overall Operations Management**

• Oversee the day\-to\-day operations of the company, including office administration, project execution, and site activities.
• Develop and implement operational policies, procedures, and systems to improve efficiency and productivity.
• Ensure smooth coordination between management, project teams, sales, finance, purchase, HR, and customer relationship management (CRM) departments.
• Monitor operational performance and ensure that company objectives and targets are achieved.

• *B. Construction Project \& Site Coordination**

• Monitor the progress of all ongoing construction projects and ensure timely completion as per approved schedules.
• Coordinate with Project Managers, Senior Project Engineers, Site Engineers, QS, QA/QC teams, and contractors.
• Review project progress reports, site requirements, manpower deployment, material availability, and work schedules.
• Identify project delays, operational challenges, and resource gaps, and implement corrective measures.
• Ensure adherence to approved drawings, technical specifications, quality standards, and safety procedures.

• *C. Cost Control \& Resource Management**

• Monitor operational expenses, project budgets, and resource utilization.
• Coordinate with Finance, Accounts, Purchase, and Quantity Surveying teams to control costs and minimize wastage.
• Ensure effective utilization of manpower, materials, machinery, and other resources.
• Review material consumption, procurement schedules, and project\-related expenditure.
• Identify opportunities for cost reduction without compromising quality or safety.

• *D. Procurement \& Vendor Management**

• Oversee procurement activities and ensure timely availability of construction materials and equipment.
• Coordinate with the Purchase and Stores departments to maintain appropriate inventory levels.
• Evaluate vendor performance, pricing, delivery schedules, and service quality.
• Ensure proper documentation of purchase orders, material receipts, stock movements, and related records.
• Maintain effective relationships with suppliers, contractors, and service providers.

• *E. Administration \& Human Resource Management**

• Supervise administrative functions, office facilities, and general operational support.
• Coordinate with HR regarding recruitment requirements, manpower planning, attendance, discipline, and employee performance.
• Ensure that employees follow company policies, procedures, reporting structures, and working schedules.
• Identify training requirements and support employee development initiatives.
• Promote accountability, teamwork, and a professional work culture across departments.

• *F. Sales, CRM \& Customer Coordination**

• Coordinate with Sales and CRM teams to ensure smooth communication between customers and project teams.
• Monitor customer commitments, project\-related updates, handover schedules, and service requests.
• Support timely resolution of customer complaints and operational issues.
• Ensure effective coordination between sales commitments and actual project execution.
• Monitor customer satisfaction and recommend improvements in service delivery.

• *G. Quality, Safety \& Compliance**

• Ensure compliance with applicable statutory requirements, company policies, and construction safety standards.
• Coordinate with QA/QC teams to maintain construction quality and resolve quality\-related issues.
• Ensure proper site housekeeping, safety practices, and use of personal protective equipment.
• Monitor documentation, approvals, inspections, and other project compliance requirements.
• Escalate significant operational, safety, quality, or compliance risks to senior management.

• *H. Reporting \& Performance Monitoring**

• Prepare and review periodic operational reports for management.
• Monitor project timelines, operational costs, manpower productivity, material utilization, and departmental performance.
• Conduct regular operational review meetings with department heads and project teams.
• Establish measurable KPIs and follow up on corrective actions.
• Provide management with recommendations for improving profitability, efficiency, and business performance.

3\. Qualifications \& Experience

• Bachelor's degree in Civil Engineering, Construction Management, Business Administration, or a related discipline.
• MBA or postgraduate qualification in Operations or Management will be an added advantage.
• Minimum **8–12 years of relevant experience**, preferably in the construction, building, or real estate development industry.
• Previous experience in senior operations management or multi\-department coordination is preferred.
• Strong knowledge of construction project execution, procurement, cost control, manpower management, and administration.
• Experience managing multiple projects and coordinating with cross\-functional teams.

4\. Required Skills \& Competencies

• Strong leadership, decision\-making, and team management skills.
• Excellent planning, organizational, and problem\-solving abilities.
• Effective communication, negotiation, and interpersonal skills.
• Good understanding of construction operations, budgets, schedules, and resource planning.
• Ability to manage multiple priorities and resolve operational challenges.
• Proficiency in MS Office, Excel, reporting tools, and project management software.
• Strong focus on productivity, quality, cost efficiency, and customer satisfaction.

5\. Key Performance Indicators (KPIs)

• Timely completion of projects and operational activities.
• Effective control of operational costs and project expenditure.
• Improved manpower productivity and resource utilization.
• Timely availability of construction materials and equipment.
• Reduction in material wastage, rework, and operational delays.
• Compliance with quality, safety, and statutory requirements.
• Improved coordination and performance across departments.
• Customer satisfaction and timely resolution of complaints.
• Achievement of operational targets and management objectives.

6\. Reporting Structure

• *Reports To:** Managing Director / Chief Executive Officer

• *Key Coordination With:** Project Managers, Engineering Team, QA/QC Team, Quantity Surveying, Purchase \& Stores, Finance \& Accounts, HR \& Administration, Sales \& Marketing, and CRM.

7\. Working Conditions

• Full\-time position based at the corporate office in Thrissur, Kerala.
• Regular coordination with construction sites and project teams.
• Site visits and travel between project locations as required.
• Must be available for operational reviews, urgent project issues, and management meetings when necessary.

8\. Expected Outcome

The General Manager – Operations is expected to establish efficient operational systems, improve coordination across departments, maintain project schedules and cost controls, strengthen accountability, and ensure that all construction and business operations are carried out efficiently in line with the company's quality standards and business goals.

• *Navera Builders Pvt. Ltd.**

Corporate Office \| Tharappel Complex \| Poovani \| Kolazhy \| Thrissur 680010 \| Kerala

Pay: ₹50,000\.00 \- ₹85,000\.00 per month

Work Location: In person