General Manager

Hotel Heritage Inn is looking for an experienced and responsible General Manager to manage the overall hotel operations, supervise staff, ensure guest satisfaction and drive business growth.

Key Responsibilities

• Overseeing and managing the overall operations and administration of the hotel to ensure smooth and efficient functioning.
• Driving revenue growth, profitability, and business expansion through effective operational and strategic planning.
• Managing financial planning, budgeting, cost control, and expense monitoring to achieve organizational objectives.
• Supervising, guiding, and evaluating staff performance, including recruitment, training, discipline, and team development.
• Ensuring high standards of guest satisfaction, customer service, and hospitality experience in accordance with Company policies.
• Managing relationships with vendors, suppliers, contractors, government authorities, and other stakeholders for uninterrupted operations.
• Ensuring compliance with all applicable hospitality regulations, statutory requirements, licenses, safety norms, and Company policies.
• Developing and implementing strategies for occupancy optimization, sales growth, marketing initiatives, and business development.
• Handling operational challenges, guest complaints, emergencies, crisis situations, and decision\-making to maintain service continuity and protect the Company’s interests.
• Monitoring and maintaining quality standards, cleanliness, safety, and overall guest experience across all departments.
• Preparing and reviewing daily, weekly, and monthly operational and financial reports and submitting updates to Management as required.
• Ensuring effective coordination among all departments including Front Office, Housekeeping, Food \& Beverage, Accounts, Maintenance, Security, and Human Resources.
• Performing any other duties or responsibilities assigned by the Management from time to time in the interest of the Hotel and its operations.

Qualifications \& Experience

• Graduate in Hotel Management or a related field.
• Minimum 5 years of experience in the hotel or hospitality industry.
• Previous experience in a managerial or supervisory role preferred.
• Good communication and leadership skills.
• Knowledge of hotel operations, guest handling and staff management.
• Ability to manage operations independently and handle challenges effectively.

Key Expectations

• Smooth and efficient hotel operations.
• High guest satisfaction.
• Better room occupancy and revenue generation.
• Effective staff management.
• Proper cost control and overall profitability.

Pay: ₹20,000\.00 \- ₹30,000\.00 per month

Benefits

• Leave encashment
• Paid sick time

Work Location: In person