Group Operations Lead

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

• *Job Description:**

Group Operations Lead – Finance \& Accounting (Senior Director – M2\)

• *Business unit:** JBS Finance \& Accounting

Reporting to Head – PM UK \& Ireland (Executive Director)

• *Team:** Direct reports, Team consisting of Operations Lead, Managers, Assistant Managers, Overall team

• *size:** 100\-120

• *About JLL:**

• *JLL (NYSE:** JLL) is a leading professional services firm that specializes in real estate and investment

management. Our vision is to re\-imagine the world of real estate, creating rewarding opportunities and

amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow

for our clients, our people, and our communities. JLL is a Fortune 500 company with annual revenue of

$26 billion, operations in over 80 countries and a global workforce of more than 113,000 for the year 2025\. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

www.jll.co.in

• *What this job involves:**

The person will be responsible for running and managing the Finance \& Accounting processes.

Should be subject matter expert of Finance \& Accounting processes covering all major activities

across AP, AR, and GA.

Great to have experience in managing teams and lead Lease Administration delivery for lease abstractions. Work closely with business lines to align abstraction requirements with resource availability and ongoing projects.

Deliver multiple lease abstraction projects on strict deadlines in a fast\-paced environment, enabling JLL to extract insights from lease documents. Balance leadership responsibilities with hands\-on contribution.

Working closely with colleagues within other Lease Administration teams to ensure the day\-to\-day delivery of multiple accounts / projects / transitions / compliance deliverables as per defined targets

Should have capability and experience in managing large teams. Ensure a highly motivated and

performing team.

Experience in managing multiple stakeholders. Ensure staff performance, team building, motivation and development of the team and establish performance expectations and review the performance on a regular basis

Providing operational excellence to achieve SLA deliverables

Work collaboratively with business / clients’ teams and assume overall responsibility for c communication and engagement when transitioning new services and accounts

Establish deep relationships with key stakeholders, and understand and address process pain points

Must be able to provide meaningful insights to leaders and stakeholders to ensure informed decisions can be taken by leadership team

Obtain and maintain deep knowledge of the processes and identify opportunities to drive efficiencies through standardization, continuous improvement, transformation, and benchmarking across similar industries.

Must be able to drive organization strategy, build a strong structure, manage staffing, improve skills, and define style in line with the organization’s vision

Always ensure 100% compliance to internal and external audits and controls

Provide direction and coaching to the operations team to align to organization goals and deliver on commitments consistently

Proactively share success stories with the leadership organization

Inculcate a culture of proactiveness and ownership amongst team to drive BAU operations and change through tactical and strategic improvement initiatives

Ensure attrition rates are below industry average figures. Ensure active participation in recruitment activities

Mentor operations team in implementing process improvements

• *Sounds like you? To apply you need to be/have:**

University Graduate / Postgraduate in Finance / Accountancy / Commerce, with \~15 years ofwork experience in Finance \& Accounting, including \~10 years of experience of managing teams

Proven team leadership and people management skills, ability to handle large and diverse F\&A teams)

Proven client management skills. Ability to build impactful customer relationships and drive collaborative behavior and work across multiple hierarchies across internal and external stakeholders

Deep understanding of business processes, offshore business environment. Must have had prior experience in transitions

Must be flexible and able to work under pressure, multitask and effectively prioritize.

Very strong communication skills and awareness of cross geographical cultures

Ability to coach, mentor and develop talent. Must also be able to hold difficult conversations whenever necessary

Six Sigma Green Belt certified (Preferred)

Proven ability to identify opportunities and drive improvements to closure. Must be self\-driven

Creative thinking, analytical and an innovative mind\-set. Must be solution orientated

Ability to foresee risks, be proactive and predictive while developing risk mitigation plans

Keen to apply best practices from previous experience and similar organizations

Performance objectives

Ensure agreed KPIs are met / exceeded each month

Work within established procedures with a moderate degree of supervision

Identifies the problem and all relevant issues in straightforward situations, uses analytics and

insights as key tools to makes sound decisions/presentations

Attrition levels at below industry levels

Succession planning of key resources

Engage and communicate clearly, confidently and in a concise manner with internal and external

stakeholders and see things from their perspective with solution\-oriented approach

Bring a developmental, structured, and organized approach to everything they do

Thrive under pressure and deal effectively with tight deadlines and high expectations

Keeps a Stakeholder \& process centric approach

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well\-being and growth

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.